Communication Skills courses

46 courses in Communication Skills Clear the search and filters

• How to Manage Effective Meetings

  Every meeting without a clear agenda costs more than it delivers. This half-day Staff Training workshop, ideal for team leads, managers and committee members chairing meetings in busy South African offices, teaches…

  • Half a day
  • From R2 150 per delegate
  • 19 November, Johannesburg

• Customer Care Training 2 Days

  Service complaints rarely come down to a lack of good intentions — they usually come down to a lack of process.

  • 2 days
  • From R5 550 per delegate
  • 23 November, Johannesburg
  • SETA credits

• Minute Taking 2 Days

  'I know that you believe you understand what you think I said, but I'm not sure you realise that what you heard is not what I meant,' as Robert McCloskey put it — exactly the trap bad minutes fall into.

  • 2 days
  • From R5 550 per delegate
  • 25 November, Johannesburg
  • SETA credits

• Frontline Reception Training I

  Every call and every visitor forms an opinion of your company before they've met anyone else in it.

  • 1 day
  • From R2 700 per delegate
  • 27 November, Johannesburg
  • SETA credits

• Assertiveness in the Workplace

  Assertiveness isn't about becoming louder or pushier — confusing it with aggression is exactly what holds most people back.

  • 1 day
  • From R2 700 per delegate
  • 3 December, Johannesburg

• Emotional Intelligence

  Emotional intelligence isn't the opposite of intelligence — it's where head and heart actually meet, as psychologist David Caruso put it.

  • 1 day
  • From R2 750 per delegate
  • 4 December, Johannesburg

• How to Improve Team Collaboration

  Collaboration sounds easy in theory and falls apart in practice — usually for entirely predictable reasons.

  • 1 day
  • From R2 700 per delegate
  • 4 December, Johannesburg

• Business Writing Skills

  Lose your reader's attention in the first lines of an email, and you've lost the argument too.

  • 1 day
  • From R2 700 per delegate
  • 7 December, Johannesburg

• Bullying in the Workplace

  Being powerful and being a bully aren't the same thing — though plenty of workplaces confuse the two.

  • Half a day
  • From R2 150 per delegate
  • 8 December, Johannesburg

• Debt Collecting

  Debt collecting is one of the few jobs where the person on the other end of the phone may be having the worst day of their month.

  • 2 days
  • From R5 550 per delegate
  • 9 December, Johannesburg

• Business Writing with AI Integration

  AI can now draft your first paragraph in seconds — the real skill is knowing what to do with it next.

  • 2 days
  • From R5 550 per delegate
  • In-house or on request

• Customer Care for Delivery Staff

  For delivery staff, the doorstep is often the only face-to-face moment a client ever has with your brand.

  • Half a day
  • From R2 150 per delegate
  • In-house or on request

• Having Courageous Conversations

  The way past a difficult workplace situation is almost never around it — it's straight through, in the conversation most people would rather avoid.

  • 1 day
  • From R2 700 per delegate
  • In-house or on request

• Leadership Impact Series: Silver Package

  Not every leadership investment needs to be an 8-month commitment — sometimes a shorter, structured pathway gets the job done.

  • Programme over several months
  • From R28 497 per delegate
  • In-house or on request

• Managing Millennials and Generation Z

  Most workplaces are now navigating five generations at once, and the old management playbook doesn't cover that.

  • 1 day
  • From R2 700 per delegate
  • In-house or on request

• Power Session: 10 Steps to Professional E-mails

  Emails have changed more in the last decade than most other business habits, and most inboxes haven't kept up.

  • Half a day
  • From R2 150 per delegate
  • In-house or on request

• Power Session: Email and Telephone Etiquette

  With business now conducted across email, social media, and the phone, one careless message can undo months of professional reputation.

  • Half a day
  • In-house or on request

• Power Session: Emotional Intelligence

  Emotional intelligence rests on two pillars and five domains — most people can only name one or two of either.

  • Half a day
  • From R2 150 per delegate
  • In-house or on request

• Power Session: Etiquette for Online Meetings

  Everyone has sat through a video call ruined by a bad background, a hogged microphone, or an awkward silence.

  • Half a day
  • From R2 150 per delegate
  • In-house or on request

• Power Session: How to Deal with Difficult Clients

  'The customer is not an interruption in your day — he is the reason for your day.' This 2-hour Power Session breaks client frustration down to two basic underlying emotions, then teaches the 3-step assertive technique…

  • Half a day
  • From R2 150 per delegate
  • In-house or on request