Customer Care for Delivery Staff
For delivery staff, the doorstep is often the only face-to-face moment a client ever has with your brand.
About the course
This half-day workshop teaches the KISS principle (Keep It Simple, Doing it Well), the role punctuality plays in perceived service quality, and how to overcome language barriers in a multilingual South Africa. The result: delivery personnel who leave clients with a genuinely positive last impression.
What it covers
The important role that customers play
Understanding that they are not an intrusion on your day, but the very reason you are employed
What do clients want when they speak of service and client care?
The basic components of client care simplified
How important is punctuality in today's world?
The role that time plays along with the realities of being on the road
What is considered courteous behaviour and why is it important?
Different cultures, different manners, or not? This includes the basics of the universal body language
What communication skills are necessary to make for a good client interaction?
Recognising the basics required
What is the KISS principle in customer care and why is it important?
Keeping it Simple, Doing it Well
How do we overcome language barriers?
Working in a culturally diverse, multi lingual South Africa
How familiar may we be with clients?
From language to socialising.
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 114974 | 2 | 2 | Apply the basic skills of customer service |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Customer Care for Delivery Staff to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.