This half day workshop has been designed to assist the learners with using their communication skills to enhance customer service, adhere to ethical standards in all dealings with clients, provide adequate responses to a client's query or complaint and to assist clients with constructive advice and information. Short, sharp and highly effective, it is pitched at the perfect level for delivery personnel.
What is the key content covered?
The important role that customers play
Understanding that they are not an intrusion on your day, but the very reason you are employed
What do clients want when they speak of service and client care?
The basic components of client care simplified
How important is punctuality in today's world?
The role that time plays along with the realities of being on the road
What is considered courteous behaviour and why is it important?
Different cultures, different manners, or not? This includes the basics of the universal body language
What communication skills are necessary to make for a good client interaction?
Recognising the basics required
What is the KISS principle in customer care and why is it important?
Keeping it Simple, Doing it Well
How do we overcome language barriers?
Working in a culturally diverse, multi lingual South Africa
What is the duration of the course? :
0.5 days All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town
Johannesburg
Polokwane
Durban
Port Elizabeth
Pretoria
Virtual
R2450.00 p/p
R2500.00 p/p
R2450.00 p/p
R2500.00 p/p
R2450.00 p/p
R2500.00 p/p
R2150.00 p/p
Prices quoted include VAT @ 15%
All course material, lunch and refreshments are provided for open hosted workshops.
The content of inhouse workshops can be customised to your company requirements
Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!