This half day workshop has been designed to assist the learners with using their communication skills to enhance customer service, adhere to ethical standards in all dealings with clients, provide adequate responses to a client's query or complaint and to assist clients with constructive advice and information. Short, sharp and highly effective, it is pitched at the perfect level for delivery personnel.
The important role that customers play
Understanding that they are not an intrusion on your day, but the very reason you are employed
What do clients want when they speak of service and client care?
The basic components of client care simplified
How important is punctuality in today's world?
The role that time plays along with the realities of being on the road
What is considered courteous behaviour and why is it important?
Different cultures, different manners, or not? This includes the basics of the universal body language
What communication skills are necessary to make for a good client interaction?
Recognising the basics required
What is the KISS principle in customer care and why is it important?
Keeping it Simple, Doing it Well
How do we overcome language barriers?
Working in a culturally diverse, multi lingual South Africa
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.