Customer Care for Delivery Staff

This half day workshop has been designed to assist the learners with using their communication skills to enhance customer service, adhere to ethical standards in all dealings with clients, provide adequate responses to a client's query or complaint and to assist clients with constructive advice and information. Short, sharp and highly effective, it is pitched at the perfect level for delivery personnel.

The important role that customers play

Understanding that they are not an intrusion on your day, but the very reason you are employed

What do clients want when they speak of service and client care?

The basic components of client care simplified

How important is punctuality in today's world?

The role that time plays along with the realities of being on the road

What is considered courteous behaviour and why is it important?

Different cultures, different manners, or not? This includes the basics of the universal body language

What communication skills are necessary to make for a good client interaction?

Recognising the basics required

What is the KISS principle in customer care and why is it important?

Keeping it Simple, Doing it Well

How do we overcome language barriers?

Working in a culturally diverse, multi lingual South Africa

How familiar may we be with clients?

From language to socialising.

Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Customer Care for Delivery Staff to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.

In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.