Communicating for Efficiency
Most workplace problems don't get solved because they were never properly defined in the first place.
About the course
This 2-day Staff Training workshop builds cognitive and analytical thinking through root-cause drill-down techniques, the polarity exercise, and structured problem articulation. Delegates also strengthen personality-based communication styles and effective meeting management. The result: staff who can define a problem accurately before jumping to a solution — a skill critical for Project Managers, Supervisors and Team Leaders alike.
What it covers
The importance of Communication in Efficiency
Communication
Decision Making
Risk Awareness
Team Strength
Team Efficiency
Finding the balance
Effective Meeting Management
Understanding People
Personality Typing and preferred communication styles
Clear and Concise Communication
Listening Approaches
Building a Collaborative Habit
Understanding the Timing of Communication
Feedback and Constructive Criticism
Articulating or defining the problem
Defining the problem or situation as what it is using various methods and defining what the problem it is not by rewording the problem and exposing all assumptions
Root Cause Drill Down
Viewing different perspectives
Polarity exercise
Using various business tools at our disposal to help us build various and varying perspectives of the problems
Building usable Knowledge and solution definitions
Separating the usable and the non-useable knowledge, ensuring that various components of the problem have been analysed and clarified by means of questioning techniques
Evaluating solutions
Identifying the best solutions through various methods of questioning and collaboration, problem solving techniques and strategies
Identifying the measurable and the timing of these
Using De Bono 6 Hat thinking and Decision Trees
Risk Analysis and Estimation
Working toward Sustainability
Evaluating the strategy application and adapting where necessary to change circumstances or task requirements
Crisis management and communication strategies
How we run it
This course will benefit all staff who potentially deal with problems that require creative and critical thinking to solve, including Project Managers, Managers, Supervisors, Team Leaders.
A delegate who achieves this unit standard will be able to:
Implement problem formulation techniques of increasing degrees of complexity and novelty.
Analyse and clarify components of a problem.
Determine parameters and strategies for task solutions.
Implement strategy and monitor performance.
Evaluate strategy application and adapt where necessary to changing circumstances and/or task requirements.
SAQA US ID 242817 NQF Level 4 Credits 8 US Title: Solve problems, make decisions and implement solutions
Run it for your team
We can adapt Communicating for Efficiency to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.