Communicating for Efficiency

What is this course about?

This workshop develops cognitive skills/analytical thinking in learners, helping to develop adaptive thinking patterns in diverse settings. Using a variety of well-known and up to date tools to develop these methodologies, the workshop is applicable to all levels of the organisation assisting in the outcomes of better decision making whether as an individual or in a group.

What is the key content covered?

The importance of Communication in Efficiency
Communication
Decision Making
Risk Awareness
Team Strength
Team Efficiency
Finding the balance
Effective Meeting Management

Understanding People
Personality Typing and preferred communication styles
Clear and Concise Communication
Listening Approaches
Building a Collaborative Habit
Understanding the Timing of Communication
Feedback and Constructive Criticism

Articulating or defining the problem
Defining the problem or situation as what it is using various methods and defining what the problem it is not by rewording the problem and exposing all assumptions
Root Cause Drill Down

Viewing different perspectives
Polarity exercise
Using various business tools at our disposal to help us build various and varying perspectives of the problems

Building usable Knowledge and solution definitions
Separating the usable and the non-useable knowledge, ensuring that various components of the problem have been analysed and clarified by means of questioning techniques

Evaluating solutions
Identifying the best solutions through various methods of questioning and collaboration, problem solving techniques and strategies
Identifying the measurable and the timing of these
Using De Bono 6 Hat thinking and Decision Trees
Risk Analysis and Estimation

Working toward Sustainability
Evaluating the strategy application and adapting where necessary to change circumstances or task requirements
Crisis management and communication strategies

You benefit from our experience!

This course will benefit all staff who potentially deal with problems that require creative and critical thinking to solve, including Project Managers, Managers, Supervisors, Team Leaders.
A delegate who achieves this unit standard will be able to:

Implement problem formulation techniques of increasing degrees of complexity and novelty.
Analyse and clarify components of a problem.
Determine parameters and strategies for task solutions.
Implement strategy and monitor performance.
Evaluate strategy application and adapt where necessary to changing circumstances and/or task requirements.

SAQA US ID 242817 NQF Level 4 Credits 8 US Title: Solve problems, make decisions and implement solutions

US ID

NQF Level

Credits

Description

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

Book for next workshop

Cape Town: 2025-08-07

Johannesburg: 2025-08-07

Durban: 2025-08-07

Port Elizabeth: 2025-08-07

Polokwane: 2025-08-07

Pretoria: 2025-08-07

Virtual Seminar: 2025-08-07

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Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

Virtual Calendar

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