Communicating for Efficiency

This workshop develops cognitive skills/analytical thinking in learners, helping to develop adaptive thinking patterns in diverse settings. Using a variety of well-known and up to date tools to develop these methodologies, the workshop is applicable to all levels of the organisation assisting in the outcomes of better decision making whether as an individual or in a group.

The importance of Communication in Efficiency
- Communication
- Decision Making
- Risk Awareness
- Team Strength
- Team Efficiency
- Finding the balance
- Effective Meeting Management

Understanding People
- Personality Typing and preferred communication styles
- Clear and Concise Communication
- Listening Approaches
- Building a Collaborative Habit
- Understanding the Timing of Communication
- Feedback and Constructive Criticism

Articulating or defining the problem
- Defining the problem or situation as what it is using various methods and defining what the problem it is not by rewording the problem and exposing all assumptions
- Root Cause Drill Down

Viewing different perspectives
- Polarity exercise
- Using various business tools at our disposal to help us build various and varying perspectives of the problems

Building usable Knowledge and solution definitions
- Separating the usable and the non-useable knowledge, ensuring that various components of the problem have been analysed and clarified by means of questioning techniques

Evaluating solutions
- Identifying the best solutions through various methods of questioning and collaboration, problem solving techniques and strategies
- Identifying the measurable and the timing of these
- Using De Bono 6 Hat thinking and Decision Trees
- Risk Analysis and Estimation

Working toward Sustainability
- Evaluating the strategy application and adapting where necessary to change circumstances or task requirements
- Crisis management and communication strategies

This course will benefit all staff who potentially deal with problems that require creative and critical thinking to solve, including Project Managers, Managers, Supervisors, Team Leaders.
A delegate who achieves this unit standard will be able to:

Implement problem formulation techniques of increasing degrees of complexity and novelty.
Analyse and clarify components of a problem.
Determine parameters and strategies for task solutions.
Implement strategy and monitor performance.
Evaluate strategy application and adapt where necessary to changing circumstances and/or task requirements.

SAQA US ID 242817 NQF Level 4 Credits 8 US Title: Solve problems, make decisions and implement solutions

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Book for next workshop

Cape Town: 2025-01-28

Johannesburg: 2025-01-28

Durban: 2025-01-28

Port Elizabeth: 2025-01-28

Polokwane: 2025-01-28

Bethlehem: Request Date

Pretoria: 2025-01-28

Virtual Seminar: 2025-01-28

Book Inhouse: Enquire Now

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Info on Other Workshops

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Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

The duration of this seminar is 2 days
Cape Town	Johannesburg	Polokwane	Durban	Port Elizabeth	Bethlehem	Pretoria	Virtual
R5500.00 p/p	R6050.00 p/p	R5500.00 p/p	R6050.00 p/p	R5500.00 p/p	R5600.00 p/p	R6050.00 p/p	R5150.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises. All course material, lunch and refreshments are provided, if applicable.