SETA Accredited courses

76 courses in SETA Accredited Clear the search and filters

• Frontline Reception Training II

  'Efficiency is doing things right; effectiveness is doing the right things,' as Peter Drucker put it — the frontline needs both.

  • 1 day
  • From R2 700 per delegate
  • 23 October, Johannesburg
  • SETA credits

• 242829 Monitor the Level of Service to a Range of Customers

  The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

  • 2 days
  • From R5 550 per delegate
  • 26 October, Virtual
  • SETA credits

• 3 Day Leadership +

  To apply leadership concepts in the workplace using the Enneagram Self-Mastery tool to effectively develop leadership ability.

  • 3 days
  • From R12 390 per delegate
  • 28 October, Johannesburg
  • SETA credits

• 114959 Professional Behaviour in a Business Environment

  This Unit Standard provides a broad introduction to a work environment. It is the starting point for a learner in financial services or other business environments.

  • 2 days
  • From R5 550 per delegate
  • 2 November, Virtual
  • SETA credits

• 113924 Apply Basic Business Ethics in a Work Environment

  This Unit Standard provides a basic introduction to ethics in a business environment and focuses on ethics and the learner.

  • 1 day
  • 9 November, Virtual
  • SETA credits

• 114974 Apply the Basic Skills of Customer Service

  This Unit Standard provides a broad introduction to customer services and includes both internal and external customers.

  • 1 day
  • From R2 700 per delegate
  • 9 November, Virtual
  • SETA credits

• Customer Care Training 2 Days

  Service complaints rarely come down to a lack of good intentions — they usually come down to a lack of process.

  • 2 days
  • From R5 550 per delegate
  • 23 November, Johannesburg
  • SETA credits

• Minute Taking 2 Days

  'I know that you believe you understand what you think I said, but I'm not sure you realise that what you heard is not what I meant,' as Robert McCloskey put it — exactly the trap bad minutes fall into.

  • 2 days
  • From R5 550 per delegate
  • 25 November, Johannesburg
  • SETA credits

• Frontline Reception Training I

  Every call and every visitor forms an opinion of your company before they've met anyone else in it.

  • 1 day
  • From R2 700 per delegate
  • 27 November, Johannesburg
  • SETA credits

• 114226 Interpret and Manage Conflicts Within the Workplace

  The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties.

  • 2 days
  • In-house or on request
  • SETA credits

• 119454 Maintain and Adapt Oral Communication

  This unit standard will be useful to learners who need a sound foundation of spoken language ability for further language growth, and for application in real life contexts.

  • 1 day
  • In-house or on request
  • SETA credits

• 119456 Write for a Defined Context

  Learners credited with this unit standard are able to write to suit a range of contexts. They use complex sentence structures and show some control of style and register.

  • 1 day
  • In-house or on request
  • SETA credits

• 119457 Interpret and Use Information From Texts

  Learners at this level read and view a range of texts. People credited with this unit standard are able to read and view a variety of text types with understanding and to justify their views and responses by reference…

  • 1 day
  • In-house or on request
  • SETA credits

• 119459 Write/Present/Sign for a Wide Range of Contexts

  This unit standard will be useful to learners who communicate confidently and fluently in writing/signing in almost any formal and informal situation.

  • 2 days
  • From R6 550 per delegate
  • In-house or on request
  • SETA credits

• 119460 Use Language and Communication in Occupational Learning Programmes

  The purpose of this unit standard is to facilitate learning and to ensure that learners are able to cope with learning in the context of learnerships, skills programmes and other learning programmes.

  • 1 day
  • In-house or on request
  • SETA credits

• 119462 Engage in Sustained Oral/Signed Communication and Evaluate Spoken/Signed Texts

  Competence at this level will enable learners to participate effectively in oral/signed communication in most situations. Learners at this level are aware of their audiences and purposes for communication.

  • 2 days
  • From R5 950 per delegate
  • In-house or on request
  • SETA credits

• 119463 Access and Use Information From Texts

  Learners at this level are able to read or view, understand and respond to texts on a range of topics.

  • 1 day
  • In-house or on request
  • SETA credits

• 119465 Write/Present/Sign Texts for Communicative Contexts

  Learners at this level write/present/sign texts with the complex subject matter and a need for various levels of formality in language and construction.

  • 2 days
  • From R6 550 per delegate
  • In-house or on request
  • SETA credits

• 119467 Use Language and Communication in Occupational Learning Programmes

  The purpose of this unit standard is to facilitate learning and to ensure that learners are able to cope with learning in the context of learnerships, skills programmes, and other learning programmes.

  • 1 day
  • In-house or on request
  • SETA credits

• 119469 Read/View, Analyse and Respond to a Variety of Texts

  Competence at this level will enable learners to use analytical skills to make sophisticated judgements about complex human and social issues. They are aware of both the functions of language and of its drama and power.

  • 1 day
  • In-house or on request
  • SETA credits