Conflict Management


To supply the learners with the necessary knowledge, tools and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Whether conflict is internal or external, our main aim should be to resolve it in the most cost effective and timeous manner to ensure that the least possible toll is taken on the individuals and organisations concerned. This takes skill. These skills can be learnt.


What is Conflict and Conflict Management?

Understanding why we would want to prevent or manage conflict and how correct conflict management results in better conflict resolution and even prevention

Why is There Conflict?

Common causes of conflict explored in detail

Your Own Conflict Handling Modes

Challenging some of our habitual "conflict related" thoughts - to act or not to act - introspection prior to resolution

Identifying the Stages of Conflict

Recognising the stages

The relationship Between Competition and Conflict

It is essential we understand the differences between these

The Five Modes of Conflict

We can deliberately chose a conflict mode - what are the various modes? We analyse case studies

Creating a Personal Conflict Management Approach

Asking ourselves the right questions

Creating an Organisational or Meeting Conflict Management Plan

Theory and practical methodologies that help us create simple structures, guidelines and plans to help with positive conflict resolution


The skills required and how to effectively implement them

US IDUnit Standard TitleNQF LevelCredits
114226Interpret and manage conflicts within the workplace
5 8


"The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem." ~ Theodore Rubin

Conflict in itself is not necessarily a bad thing - it is our reaction to conflict that creates either a negative or a positive outcome.

Positive conflict resolution skills are one of the most valuable behavioural tools a human can have and from an organisational point of view it is imperative that we have policies and systems in place to assist us in creating positive outcomes from conflict to avoid the endless time (and resource) wasting that often accompanies negative conflict.

This 2-day workshop deals with individual and group conflict, addresses the role of a mediator and looks at policies that can assist to minimise ongoing conflict.

US ID NQF Level Credits Description
1142265 8 Interpret and manage conflicts in the workplace

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Why you should do this training

Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 2 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R5500.00 p/p R6050.00 p/p R5500.00 p/p R6050.00 p/p R5500.00 p/p R5600.00 p/p R6050.00 p/p R5150.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.