Conflict Management
Not all conflict is bad — it's our reaction to it that decides whether the outcome is progress or damage.
About the course
This 2-day Staff Training workshop teaches employees to recognise the stages of conflict and its common causes, identify their own habitual conflict-handling mode among the five recognised styles, and build both a personal and an organisational conflict management plan through real case studies. The result: conflict resolved early, cost-effectively, and without lasting fallout.
What it covers
What is Conflict and Conflict Management?
Understanding why we would want to prevent or manage conflict and how correct conflict management results in better conflict resolution and even prevention
Why is There Conflict?
Common causes of conflict explored in detail
Your Own Conflict Handling Modes
Challenging some of our habitual "conflict related" thoughts - to act or not to act - introspection prior to resolution
Identifying the Stages of Conflict
Recognising the stages
The relationship Between Competition and Conflict
It is essential we understand the differences between these
The Five Modes of Conflict
We can deliberately chose a conflict mode - what are the various modes? We analyse case studies
Creating a Personal Conflict Management Approach
Asking ourselves the right questions
Creating an Organisational or Meeting Conflict Management Plan
Theory and practical methodologies that help us create simple structures, guidelines and plans to help with positive conflict resolution
Mediation
The skills required and how to effectively implement them
How we run it
"The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem." ~ Theodore Rubin
Conflict in itself is not necessarily a bad thing - it is our reaction to conflict that creates either a negative or a positive outcome.
Positive conflict resolution skills are one of the most valuable behavioural tools a human can have and from an organisational point of view it is imperative that we have policies and systems in place to assist us in creating positive outcomes from conflict to avoid the endless time (and resource) wasting that often accompanies negative conflict.
This 2-day workshop deals with individual and group conflict, addresses the role of a mediator and looks at policies that can assist to minimise ongoing conflict.
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 114226 | 5 | 8 | Interpret and manage conflicts in the workplace |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Conflict Management to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.