Conflict Management
What is this course about?
To supply the learners with the necessary knowledge, tools and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary.
Whether conflict is internal or external, our main aim should be to resolve it in the most cost effective and timeous manner to ensure that the least possible toll is taken on the individuals and organisations concerned. This takes skill. These skills can be learnt.
Key content covered
What is Conflict and Conflict Management?
Understanding why we would want to prevent or manage conflict and how correct conflict management results in better conflict resolution and even prevention
Why is There Conflict?
Common causes of conflict explored in detail
Your Own Conflict Handling Modes
Challenging some of our habitual "conflict related" thoughts - to act or not to act - introspection prior to resolution
Identifying the Stages of Conflict
Recognising the stages
The relationship Between Competition and Conflict
It is essential we understand the differences between these
The Five Modes of Conflict
We can deliberately chose a conflict mode - what are the various modes? We analyse case studies
Creating a Personal Conflict Management Approach
Asking ourselves the right questions
Creating an Organisational or Meeting Conflict Management Plan
Theory and practical methodologies that help us create simple structures, guidelines and plans to help with positive conflict resolution
Mediation
The skills required and how to effectively implement them
You benefit from our experience
"The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem." ~ Theodore Rubin
Conflict in itself is not necessarily a bad thing - it is our reaction to conflict that creates either a negative or a positive outcome.
Positive conflict resolution skills are one of the most valuable behavioural tools a human can have and from an organisational point of view it is imperative that we have policies and systems in place to assist us in creating positive outcomes from conflict to avoid the endless time (and resource) wasting that often accompanies negative conflict.
This 2-day workshop deals with individual and group conflict, addresses the role of a mediator and looks at policies that can assist to minimise ongoing conflict.
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 114226 | 5 | 8 | Interpret and manage conflicts in the workplace |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
Run Conflict Management for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Conflict Management to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.