Etiquette, Ethics and Customer Care


To understand the challenges and harness the strengths of doing business in a multi-cultural society. This course explores latent prejudices and encourages the delegates to move into a solutions based mode through discussion and sharing of real life situations. The modules covered assist the delegate in identifying appropriate behaviour in the workplace, with a strong customer centric approach. Please note: A customised version of this workshop can be aligned to the Batho Pele principles for government.


Etiquette - What is it?

Understanding the modern definition of etiquette and relating it to SA hospitality culture.

Our Customers

The customer window - an interactive exercise determining what our clients want from us and don't get, what our clients get from us and don't want. What our clients want from us and get as well as what our clients don't want from us and don't get.

The Etiquette of Cross Cultural Communication

Understanding what culture is, what a business culture is and why we sometimes find communication so difficult.

Stress and Time

What is professionalism?

Exploring personal and possible barriers toward professionalism

How time influences our levels of etiquette and professionalism

The main rule of client care in hospitality


What are ethics?

The influence of ethics influence on our ability to compete in our industries

Creating a framework for ethical behaviour

How we keep each other to our agreed ethical standards

How we bring etiquette, culture, customer care and ethics together

Case studies and role plays assisting with decision making

You be the judge - allowing for discernment and discussion

US ID NQF Level Credits Description
1100821 6 Understand the impact of customer service on a business
1149742 2 Apply the basic skills of customer service
1139242 2 Apply basic business ethics in a work environment
2520425 5 Apply the principles of ethics to improve organisational culture
125371 4 Identify personal values and ethics in the workplace
1149592 4 Behave in a professional manner in a business environment
2431931 4 Practice good health and grooming habits
2428154 5 Apply the organisations code of conduct in a work environment

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Cape Town: 2024-03-11
Johannesburg: 2024-04-03
Durban: 2024-04-03
Port Elizabeth: 2024-04-03
Polokwane: 2024-04-03
Bethlehem: 2024-04-03
Pretoria: 2024-04-03
Virtual Seminar: 2024-04-03
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Course Outline

The duration of this seminar is 1 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R2750.00 p/p R3000.00 p/p R2750.00 p/p R3000.00 p/p R2750.00 p/p R2800.00 p/p R3000.00 p/p R2500.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.