How to Give Effective Feedback
Struggling to give feedback that actually changes behaviour? This 1-day Staff Training workshop teaches leaders to categorise formal and informal feedback, time it for maximum impact, and build a bidirectional feedback culture — sometimes called two-way or…
About the course
Struggling to give feedback that actually changes behaviour? This 1-day Staff Training workshop teaches leaders to categorise formal and informal feedback, time it for maximum impact, and build a bidirectional feedback culture — sometimes called two-way or 360-degree feedback — where teams feel safe speaking up. Delegates also confront personal resistance to giving and receiving negative feedback. The result: leaders who use feedback as a genuine performance and engagement driver, not a box-ticking exercise.
What it covers
What is Feedback?
Feedback is where you find it
Categorising formal and informal feedback
Current best practices on feedback modules
Understanding the impact of timing on Feedback
The impact of timeous feedback
Recognising why we are giving feedback
Feedback needs to be Bidirectional
Understanding the power of timeous feedback being bidirectional
Empowering your team to give you feedback through correct delegation
Creating a culture of welcoming feedback
Our Personal Resistance to Feedback
When feedback is negative and how to avoid this
The time formal feedback takes and why we resist it
Tools to use to encourage the embracing of formal feedback
Using feedback to effect behaviour change
Using the technology at our disposal
Communication Tips for Feedback
Using assertiveness tools to give good feedback and maximise results
Empowering your team to give good feedback to leaders and colleagues
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 242817 | 4 | 8 | Solve problems, make decisions and implement solutions |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt How to Give Effective Feedback to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.