How to Give Effective Feedback
What is this course about?
Struggling to give feedback that actually changes behaviour? This 1-day Staff Training workshop teaches leaders to categorise formal and informal feedback, time it for maximum impact, and build a bidirectional feedback culture — sometimes called two-way or 360-degree feedback — where teams feel safe speaking up. Delegates also confront personal resistance to giving and receiving negative feedback. The result: leaders who use feedback as a genuine performance and engagement driver, not a box-ticking exercise.
Key content covered
What is Feedback?
Feedback is where you find it
Categorising formal and informal feedback
Current best practices on feedback modules
Understanding the impact of timing on Feedback
The impact of timeous feedback
Recognising why we are giving feedback
Feedback needs to be Bidirectional
Understanding the power of timeous feedback being bidirectional
Empowering your team to give you feedback through correct delegation
Creating a culture of welcoming feedback
Our Personal Resistance to Feedback
When feedback is negative and how to avoid this
The time formal feedback takes and why we resist it
Tools to use to encourage the embracing of formal feedback
Using feedback to effect behaviour change
Using the technology at our disposal
Communication Tips for Feedback
Using assertiveness tools to give good feedback and maximise results
Empowering your team to give good feedback to leaders and colleagues
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 242817 | 4 | 8 | Solve problems, make decisions and implement solutions |
Run How to Give Effective Feedback for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt How to Give Effective Feedback to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.