Customer Focussed courses

17 courses in Customer Focussed Clear the search and filters

• Frontline Reception Training II

  'Efficiency is doing things right; effectiveness is doing the right things,' as Peter Drucker put it — the frontline needs both.

  • 1 day
  • From R2 700 per delegate
  • 23 October, Johannesburg
  • SETA credits

• Frontline for Medical Practices

  For medical receptionists, the person answering the phone is often the first — and most anxious — point of contact a patient has.

  • 1 day
  • From R2 700 per delegate
  • 3 November, Johannesburg

• Customer Care in and AI-Enabled Workplace

  This practical two-day course develops the communication, confidence and accountability skills needed to provide effective customer care across different channels.

  • 2 days
  • From R5 550 per delegate
  • 5 November, Virtual

• How to Deal With Difficult Clients and Discussions

  Nobody wakes up wanting to be a difficult client — there's usually a reason behind it, and finding that reason changes the whole conversation.

  • Half a day
  • From R2 700 per delegate
  • 9 November, Johannesburg

• Frontline Service and Upselling

  Some purchases are necessary. Others are entirely emotional — and knowing the difference changes how you sell.

  • 1 day
  • From R2 700 per delegate
  • 10 November, Johannesburg

• Customer Care

  The best customer care reps aren't the ones reciting a script — they're the ones who've found their own reason to care.

  • 1 day
  • From R2 700 per delegate
  • 16 November, Johannesburg

• Customer Care Training 2 Days

  Service complaints rarely come down to a lack of good intentions — they usually come down to a lack of process.

  • 2 days
  • From R5 550 per delegate
  • 23 November, Johannesburg
  • SETA credits

• Frontline Reception Training I

  Every call and every visitor forms an opinion of your company before they've met anyone else in it.

  • 1 day
  • From R2 700 per delegate
  • 27 November, Johannesburg
  • SETA credits

• Debt Collecting

  Debt collecting is one of the few jobs where the person on the other end of the phone may be having the worst day of their month.

  • 2 days
  • From R5 550 per delegate
  • 9 December, Johannesburg

• Customer Care for Delivery Staff

  For delivery staff, the doorstep is often the only face-to-face moment a client ever has with your brand.

  • Half a day
  • From R2 150 per delegate
  • In-house or on request

• Frontline for Security Staff

  Security staff are often the first face a visitor sees, and that impression rarely gets a second chance.

  • 1 day
  • From R2 700 per delegate
  • In-house or on request

• Introduction to the Business World

  Confidence and business vocabulary — sometimes those two gaps are the only thing standing between a candidate and their next promotion, especially where English is a second or third language.

  • Half a day
  • From R2 150 per delegate
  • In-house or on request

• Power Session: Email and Telephone Etiquette

  With business now conducted across email, social media, and the phone, one careless message can undo months of professional reputation.

  • Half a day
  • In-house or on request

• Power Session: How to Deal with Difficult Clients

  'The customer is not an interruption in your day — he is the reason for your day.' This 2-hour Power Session breaks client frustration down to two basic underlying emotions, then teaches the 3-step assertive technique…

  • Half a day
  • From R2 150 per delegate
  • In-house or on request

• Sales Negotiations

  A sale doesn't start at the pitch and end at the signature — the real process runs from first contact through to delivery.

  • 1 day
  • From R2 700 per delegate
  • In-house or on request

• Sales for Admin Staff

  Not every admin employee sees themselves as a salesperson, but a chunk of their job often depends on exactly that skill.

  • 1 day
  • From R2 700 per delegate
  • In-house or on request

• Telesales Training

  Telesales is widely considered one of the toughest entry-level sales jobs there is.

  • 1 day
  • From R2 700 per delegate
  • In-house or on request