Telesales Training


To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.


What are the qualities of a sales person?
How to keep yourself on an even keel and motivated
Defining your market
Where to find leads for your market
How to organise your day
What other back-up procedures you need to consider
The importance of establishing the correct contact person
Sales Talk
The importance of making your call a two-way conversation
Product knowledge
Courtesy, Tone of Voice
Positive Speech
Industry Speech, Professional Speech
Closing the call if it is negative
Closing the call if it is positive
Admin time
Key Performance Indicators and measurement tools
Realistic Expectations

US IDUnit Standard TitleNQF LevelCredits
119462Engage in sustained oral/signed communication and evaluate spoken/signed texts45


Telesales is most probably one of the most difficult jobs to do.

Targets are set and achievements are measured, whilst the telesales caller is in the top percentile of the most "abused" staff members we know.

Our workshops assist with ongoing motivation, new approaches, different speech patterns and key performance areas to address. It is necessary to send your telesales consultants on training for both new methodologies as well as for continued inspiration.

With training sessions every six weeks or so, we look forward to meeting you soon.

"There is not great talent without great will power." ~ Honore de Balzac

US ID NQF Level Credits Description
1194624 5 Engage in sustained oral/signed communication and evaluate spoken/signed texts.

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Book on an upcoming workshop
Book for next workshop
Cape Town: 2024-03-18
Johannesburg: 2024-03-18
Durban: 2024-03-18
Port Elizabeth: 2024-03-18
Polokwane: 2024-03-18
Bethlehem: 2024-03-18
Pretoria: 2024-03-18
Virtual Seminar: 2024-03-18
Book Inhouse: Enquire Now

Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 1 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R2750.00 p/p R3000.00 p/p R2750.00 p/p R3000.00 p/p R2750.00 p/p R2800 .00 p/p R3000.00 p/p R2500.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.