Telesales Training


To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.


What are the qualities of a sales person?
How to keep yourself on an even keel and motivated
Defining your market
Where to find leads for your market
How to organise your day
What other back-up procedures you need to consider
The importance of establishing the correct contact person
Sales Talk
The importance of making your call a two-way conversation
Product knowledge
Courtesy, Tone of Voice
Positive Speech
Industry Speech, Professional Speech
Closing the call if it is negative
Closing the call if it is positive
Admin time
Key Performance Indicators and measurement tools
Realistic Expectations

US IDUnit Standard TitleNQF LevelCredits
119462Engage in sustained oral/signed communication and evaluate spoken/signed texts45


Telesales is most probably one of the most difficult jobs to do.

Targets are set and achievements are measured, whilst the telesales caller is in the top percentile of the most "abused" staff members we know.

Our workshops assist with ongoing motivation, new approaches, different speech patterns and key performance areas to address. It is necessary to send your telesales consultants on training for both new methodologies as well as for continued inspiration.

With training sessions every six weeks or so, we look forward to meeting you soon.

"There is not great talent without great will power." ~ Honore de Balzac

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Cape Town: Request Date
Johannesburg: 2019-10-22
Durban: Request Date
Port Elizabeth: Request Date
Polokwane: Request Date
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This workshop is accredited by Services SETA

SETA Accredited Course
The duration of this seminar is 1 day(s).
Cape Town Johannesburg Polokwane Durban Port Elizabeth
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.