To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.
What are the qualities of a sales person? How to keep yourself on an even keel and motivated Defining your market Where to find leads for your market How to organise your day What other back-up procedures you need to consider The importance of establishing the correct contact person Sales Talk The importance of making your call a two-way conversation Product knowledge Courtesy, Tone of Voice Confidence Positive Speech Industry Speech, Professional Speech Closing the call if it is negative Closing the call if it is positive Admin time Key Performance Indicators and measurement tools Realistic Expectations Motivation
Unit Standard Title
Engage in sustained oral/signed communication and evaluate spoken/signed texts
Telesales is most probably one of the most difficult jobs to do.
Targets are set and achievements are measured, whilst the telesales caller is in the top percentile of the most "abused" staff members we know.
Our workshops assist with ongoing motivation, new approaches, different speech patterns and key performance areas to address. It is necessary to send your telesales consultants on training for both new methodologies as well as for continued inspiration.
With training sessions every six weeks or so, we look forward to meeting you soon.
"There is not great talent without great will power." ~ Honore de Balzac
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.