Telesales Training
What is this course about?
To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.
Key content covered
What are the qualities of a sales person?
How to keep yourself on an even keel and motivated
Defining your market
Where to find leads for your market
How to organise your day
What other back-up procedures you need to consider
The importance of establishing the correct contact person
Sales Talk
The importance of making your call a two-way conversation
Product knowledge
Courtesy, Tone of Voice
Confidence
Positive Speech
Industry Speech, Professional Speech
Closing the call if it is negative
Closing the call if it is positive
Admin time
Key Performance Indicators and measurement tools
Realistic Expectations
Motivation
You benefit from our experience
Telesales is most probably one of the most difficult jobs to do.
Targets are set and achievements are measured, whilst the telesales caller is in the top percentile of the most "abused" staff members we know.
Our workshops assist with ongoing motivation, new approaches, different speech patterns and key performance areas to address. It is necessary to send your telesales consultants on training for both new methodologies as well as for continued inspiration.
With training sessions every six weeks or so, we look forward to meeting you soon.
"There is not great talent without great will power." ~ Honore de Balzac
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 119462 | 4 | 5 | Engage in sustained oral/signed communication and evaluate spoken/signed texts. |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
Run Telesales Training for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Telesales Training to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.