Telesales Training
Telesales is widely considered one of the toughest entry-level sales jobs there is.
About the course
This 1-day workshop for junior telesales and general sales staff covers defining your market, making the call a genuine two-way conversation, closing whether the outcome is positive or negative, and tracking Key Performance Indicators. The result: junior sales staff equipped with realistic expectations and the resilience the role demands.
What it covers
What are the qualities of a sales person?
How to keep yourself on an even keel and motivated
Defining your market
Where to find leads for your market
How to organise your day
What other back-up procedures you need to consider
The importance of establishing the correct contact person
Sales Talk
The importance of making your call a two-way conversation
Product knowledge
Courtesy, Tone of Voice
Confidence
Positive Speech
Industry Speech, Professional Speech
Closing the call if it is negative
Closing the call if it is positive
Admin time
Key Performance Indicators and measurement tools
Realistic Expectations
Motivation
How we run it
Telesales is most probably one of the most difficult jobs to do.
Targets are set and achievements are measured, whilst the telesales caller is in the top percentile of the most "abused" staff members we know.
Our workshops assist with ongoing motivation, new approaches, different speech patterns and key performance areas to address. It is necessary to send your telesales consultants on training for both new methodologies as well as for continued inspiration.
With training sessions every six weeks or so, we look forward to meeting you soon.
"There is not great talent without great will power." ~ Honore de Balzac
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 119462 | 4 | 5 | Engage in sustained oral/signed communication and evaluate spoken/signed texts. |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Telesales Training to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.