Customer Care Training 2 Days

To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Contact Centre

Definitions, Attitude and Aptitude

- What are the core building blocks of customer care
- How well do we as individuals provide them and how efficiently could we be

Understanding People

- Understanding various comfort zones of communication, looking at our personal and company communication from a client's perspective

Determining Your Personal Vision

- Why the client is important, what he expects and what it means to the learner, recognising our reasons/motivations for certain perspectives and offering

Accountability - BASE and FASE

- A step-by-step approach to customer care with each letter of PLEASE TRUST US serving as a reminder and enabling us to check and ensure that all bases are covered
- Concise communication
- Positive communication
- Dealing with difficult clients
- 3-step assertive approach
- Defusing conflict
- Simple steps to query resolution

Embracing Diversity in the workplace

- Includes listening, unpacking perceptions, complaint identification, cultural sensitivity, the smile, articulation and tone of voice, verbal communication

Identifying the Required Skills for the Job

- Includes being aware of additional knowledge that needs to be gained
- For example, you cannot give advice on product ABC without the knowledge/ skill to do so and then how you go about obtaining that knowledge

"It is not so much your aptitude that determines your success as it is your attitude." ~ Zig Ziglar

This accredited workshop has been designed to motivate and empower the learner to communicate clearly and concisely and apply this knowledge in the interest of internal and external customer care as well as for themselves from a career perspective.

Assessments are available for this workshop. It is our experience that the organisations that enter into this training experience improved team work and improved personal attitudes an added advantage.

US ID	NQF Level	Credits	Description
10354	2	8	Contribute to a diverse working environment in a contact centre. Staff Training Unique Content
242829	4	5	Monitor the level of service to a range of customers
110082	1	6	Understand the impact of customer service on a business (Historical)
114974	2	2	Apply the basic skills of customer service
13930	3	4	Monitor and control the receiving and satisfaction of visitors

Call Us - 0861 996 660

- Email Us -

Please enter your name.

Please enter a valid email address.

Please enter a subject for your email.

Please enter at least ten characters.

--- Area --- Cape Town Durban East London Johannesburg Polokwane Pretoria Port Elizabeth Other

Your validation question was not answered correctly.

Book for next workshop

Cape Town: 2024-12-05

Johannesburg: 2024-12-05

Durban: 2024-12-05

Port Elizabeth: 2024-12-05

Polokwane: 2024-12-05

Bethlehem: 2024-12-05

Pretoria: 2024-12-05

Virtual Seminar: 2024-12-05

Book Inhouse: Enquire Now

Request a Quote Online

Info on Other Workshops

Very happy with the knowledge and confidence I gained from this course. Highly recommend it to every who works in sales and customer service ~ Jane

Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Bethlehem Calendar

Pretoria Calendar

Virtual Calendar

Why you should do this training

Course Outline

This workshop is accredited by Services SETA

The duration of this seminar is 2 days
Cape Town	Johannesburg	Polokwane	Durban	Port Elizabeth	Bethlehem	Pretoria	Virtual
R5500.00 p/p	R6050.00 p/p	R5500.00 p/p	R6050.00 p/p	R5500.00 p/p	R5600.00 p/p	R6050.00 p/p	R5150.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises. All course material, lunch and refreshments are provided, if applicable.