Having Courageous Conversations
What is this course about?
The way past a difficult workplace situation is almost never around it — it's straight through, in the conversation most people would rather avoid. This 1-day workshop draws on transactional analysis and locus of control to prepare delegates for hard discussions, then equips them with the 3-step assertiveness technique, the BEEF Sandwich method, and Fogging. The result: staff who can face power misuse or unclear expectations head-on instead of letting them fester.
Key content covered
Why are Courageous Conversations necessary?
Living in a VUCA environment.
How our history influences our thinking.
How fear based decision making has influenced our behaviours.
The impact of the above factors on the working environment.
The science of the Brain
How our perceptions are formed.
What is the difference between assumption and perception.
How to avoid a jump in illogicality.
Understanding Power and Transactional Analysis
Adjusting our personal approach and locus of control.
Using accountability as a gift to step fully into our own lives.
Understanding when Courageous Conversations are necessary
Power Misuse.
Power Abuse.
When others are oblivious.
When we as individuals need clarity.
The Conversation
Checking inward.
Clarifying emotions.
Set the space and time.
Expecting discomfort.
Framing the conversation.
Non combative opening of conversation.
Listening with a view to understanding.
Speak your truth.
Accept the possible lack of closure.
Questions to ensure co-operation and collaboration.
Agreeing on a way forward.
Remaining professional.
Useful Communication Tools
3 step assertiveness technique.
Fogging.
The BEEF Sandwich.
Timing of silence.
Finding the AND and not the OR.
Words that soften.
You benefit from our experience
The learners will be able to discern the needs of their clients and colleagues and adapt their own approach to the situation, resulting in more favourable resolutions to any given discussion.
Run Having Courageous Conversations for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Having Courageous Conversations to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.
People who attended this workshop also enhanced their skills with:
Assertiveness in the Workplace