Introduction to the Business World
Confidence and business vocabulary — sometimes those two gaps are the only thing standing between a candidate and their next promotion, especially where English is a second or third language.
About the course
This coaching-format Staff Training workbook (2 to 6 sessions), ideal for upliftment candidates such as housekeeping staff being groomed for reception, and interns fresh out of matric, introduces business terminology, professional telephone etiquette, and the basics of record management, tailored to industry-specific terms the client provides. The result: candidates who can navigate the bigger South African business picture with confidence.
What it covers
Business Today
A general discussion introducing business terms and terminology.
External terms, such as capitalism, NGO's, corporations etc.
Internal terms, such as departments, debtors etc. This section includes industry specific terminology such as LAN, WAN and bytes for the IT industry for example. The client will be asked to provide this.
Professional Telephone Etiquette
A discussion on how important the telephone is to the continuation of the business. How important clients are and what it is that makes it so important that we answer the calls promptly and correctly. This skill is practiced extensively with many different scenarios being created by the coach
Record Management
The importance of good record management in an organization. What role records play in the smooth operations of our companies and what the different filing methods are. Further emphasis is placed on vocabulary and terminology. The skill is also practiced extensively with many different scenarios being created by the coach.
Wrapping Up
A general discussion on what has been learnt, what the possible expectations can be from one-self and what the expectations from colleagues and management can be. The delegates leave with a goal orientated plan
Run it for your team
We can adapt Introduction to the Business World to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.