Introduction to the Business World


This workbook is designed as an introduction to the business world. It is suitable for upliftment candidates such as housekeeping staff being groomed for reception, or even interns straight from matric who need to see the bigger business picture. Often the only criteria stopping suitable job candidates is a lack of confidence and sometimes a lack of global understanding of business terms, especially in the English language. This workbook is geared around discussion and information sharing. Working through this workbook with a coach or mentor will assist such candidates with confidence, professionalism and knowledge of what attitudes are necessary to cement their climb up the career ladder. This coaching approach starts with a minimum of two sessions and can be extended to six. Displayed price is per delegate for two sessions.


Business Today

A general discussion introducing business terms and terminology.
External terms, such as capitalism, NGO's, corporations etc.
Internal terms, such as departments, debtors etc. This section includes industry specific terminology such as LAN, WAN and bytes for the IT industry for example. The client will be asked to provide this.

Professional Telephone Etiquette

A discussion on how important the telephone is to the continuation of the business. How important clients are and what it is that makes it so important that we answer the calls promptly and correctly. This skill is practiced extensively with many different scenarios being created by the coach

Record Management

The importance of good record management in an organization. What role records play in the smooth operations of our companies and what the different filing methods are. Further emphasis is placed on vocabulary and terminology. The skill is also practiced extensively with many different scenarios being created by the coach.

Wrapping Up

A general discussion on what has been learnt, what the possible expectations can be from one-self and what the expectations from colleagues and management can be. The delegates leave with a goal orientated plan

US ID NQF Level Credits Description

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Course Outline

The duration of this seminar is 0.5 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
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All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.