Frontline for Medical Practices
For medical receptionists, the person answering the phone is often the first — and most anxious — point of contact a patient has.
About the course
This 1-day workshop builds self-assessment and personality profiling skills tailored to a healthcare setting, alongside a comprehensive reference list of practical reception information and clear office procedures. The result: front-desk staff who project genuine professionalism under pressure.
What it covers
Attitude and Aptitude
How to realise our full potential. What should we expect from ourselves? An exercise in self-assessment
Understanding People
Why do we relate really well to some people and don't understand others? A module on personality profiling and how to effectively implement the knowledge. We look at this mainly from a client's perspective
First Impressions Last, your environment, your grooming
How to ensure we put our best foot forward, why it is so important and how far-reaching the consequences of doing so are
Body Language
How important is this form of non-verbal communication?
Communication Starts With the Ability to Listen
How this affects our ability to communicate, barriers and methods of overcoming them - how our speech patterns affect our success
The Etiquette of Meeting and Greeting
How to be an effective interface between your company and the customer, meeting and greetings concluded through role play where ever possible
The Etiquette of Telephonic Liaison
The body of the call, professional speech, voice control, taking of a good message and using the universal alphabet key
Effective Communication Skills
Ensuring information is offered and received in an effective manner. Universally accepted methodologies. Dealing with difficult clients
Exceeding Expectations
Explaining the difference between good enough and best
What is a professional receptionist
Solidifying My Role as "Director of First Impressions"
Contacting your company must be a pleasant and satisfying experience - how to ensure this image is portrayed to your customers
A Comprehensive List of Information for Professional Receptionists
Relevant information at your fingertips
What Procedures Should You Have?
The smooth running of the professional reception portfolio
Run it for your team
We can adapt Frontline for Medical Practices to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.