Frontline for Medical Practices

Aim / Intro

This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.

Course Content

Attitude and Aptitude

How to realise our full potential. What should we expect from ourselves? An exercise in self-assessment

Understanding People

Why do we relate really well to some people and don't understand others? A module on personality profiling and how to effectively implement the knowledge. We look at this mainly from a client's perspective

First Impressions Last, your environment, your grooming

How to ensure we put our best foot forward, why it is so important and how far-reaching the consequences of doing so are

Body Language

How important is this form of non-verbal communication?

Communication Starts With the Ability to Listen

How this affects our ability to communicate, barriers and methods of overcoming them - how our speech patterns affect our success

The Etiquette of Meeting and Greeting

How to be an effective interface between your company and the customer, meeting and greetings concluded through role play where ever possible

The Etiquette of Telephonic Liaison

The body of the call, professional speech, voice control, taking of a good message and using the universal alphabet key

Effective Communication Skills

Ensuring information is offered and received in an effective manner. Universally accepted methodologies. Dealing with difficult clients

Exceeding Expectations

Explaining the difference between good enough and best
What is a professional receptionist

Solidifying My Role as "Director of First Impressions"

Contacting your company must be a pleasant and satisfying experience - how to ensure this image is portrayed to your customers

A Comprehensive List of Information for Professional Receptionists

Relevant information at your fingertips

What Procedures Should You Have?

The smooth running of the professional reception portfolio

US ID

NQF Level

Credits

Description

Book for next workshop

Cape Town: 2025-04-25

Johannesburg: 2025-04-25

Durban: 2025-04-25

Port Elizabeth: 2025-04-25

Polokwane: 2025-04-25

Pretoria: 2025-04-25

Virtual Seminar: 2025-04-25

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Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

Virtual Calendar

Download PDF Course Outline

Why do this training?

People who attended this workshop also enhanced their skills with:

Frontline Reception Training II