This course is designed to upskill receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.
Attitude and Aptitude
How to realise our full potential. What should we expect from ourselves? An exercise in self-assessment
Understanding People
Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge. We look at this mostly from a client’s perspective
First Impressions Last, your environment, your grooming
How to ensure we put our best foot forward, why it is so important and how far reaching the consequences of doing so are
Body Language
How important is this form of non-verbal communication?
Communication Starts With the Ability to Listen
How this affects our ability to communicate, barriers and methods of overcoming them – how our speech patterns affect our success
The Etiquette of Meeting and Greeting
How to be an effective interface between your company and the customer, meeting and greetings concluded through role play where ever possible
The Etiquette of Telephonic Liaison
The body of the call, professional speech, voice control, taking of a good message and using the universal alphabet key
Effective Communication Skills
Ensuring information is offered and received in an effective manner. Universally accepted methodologies. Dealing with difficult clients
Exceeding Expectations
Explaining the difference between good enough and best What is a professional receptionist
Solidifying My Role as "Director of First Impressions"
Contacting your company must be a pleasant and satisfying experience - how to ensure this image is portrayed to your customers
A Comprehensive List of Information for Professional Receptionists
Relevant information at your fingertips
What Procedures Should You Have?
The smooth running of the professional reception portfolio
Politeness is to human nature what warmth is to wax. ~ Arthur Schopenhauer
At Staff Training we believe that every individual in the organisation should be held accountable for their performance.
We also believe that receptionists have a very large responsibility on their shoulders. The majority of contact made with any company starts with the receptionist and the way that a receptionist treats our clients or prospective clients can make or break a company.
Frontline training not only reinforces this concept, but also gives the delegates the means to deal with the daily demands placed on them.
It is our experience that too many receptionists are simply placed in this highly demanding job and whilst they learn to perform it competently, reception excellence is not reached until they are exposed to some formal training.
Our main focus for Frontline I is on the telephonic and face to face aspect of receptionist training.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.
