Frontline Service and Upselling

What is this course about?

To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty. This frontline service and upselling course is highly practical and the workshop is highly generic catering for all industries

What is the key content covered?

Attitude and Aptitude

What it is all about. How to maintain a good attitude in times of stress

Determining Your Personal Vision

Identifying what it is that motivates you and identifying how much of that the client actually provides - a highly motivational module

Customers - their expectations

What do clients expect from us?

Emotional vs. Necessary Purchase

Identifying the different buying attitudes and the different techniques one can use to encourage more spending

DISC Approach from an Upselling Perspective

How to sell to which personality type

Simple Actions - Huge returns

Do sweat the small stuff when it comes to customer care

Major Do's and Don'ts

Understanding our multicultural society

Practical Tools for Dealing with both Easy and Difficult Clients

Communication tools to ensure that we are getting the full story across

Ensuring the Referral

Small but effective ways to get your clients to be your best sales people


US ID NQF Level Credits Description

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Cape Town: 2026-03-04
Johannesburg: 2026-03-04
Durban: 2026-03-04
Port Elizabeth: 2026-03-04
Polokwane: 2026-03-04
Pretoria: 2026-03-04
Virtual Seminar: 2026-03-04
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What is the duration of the course? : 1 days
All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town Johannesburg Polokwane Durban Port Elizabeth Pretoria Virtual
R3000.00 p/p R3250.00 p/p R3000.00 p/p R3250.00 p/p R3000.00 p/p R3250.00 p/p R2700.00 p/p
  • Prices quoted include VAT @ 15%
  • All course material, lunch and refreshments are provided for open hosted workshops.
  • The content of inhouse workshops can be customised to your company requirements
  • Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!