Sales for Admin Staff

What is this course about?

To assist admin staff with outbound sales calls and follow up communication with clients amidst the pressures of a daily admin or support function. This workshop helps delegates who do not have a natural sales inclination to recognise the worth of sales talk and gives them the confidence to perform this portion of their tasks with confidence.

What is the key content covered?

How to Plan your Selling Time

Sales a secondary function - prioritising time is essential

The Importance of Establishing the Correct Contact Person

Building confidence and speaking to the decision maker

Learning to Listen

The strength of good sales

Positive Speech and Sales Talk

Can Do attitudes and building alternatives for a win-win conclusion

The Importance of Making Your Call a Two-Way Conversation

Open ended questions

Product Knowledge - The Importance

Developing killer knowledge

Anticipating Questions

Understanding what objections and FAQ’s your clients may have

Courtesy, Tone of Voice

Being polite and likeable

Confidence and the Professional Approach

You are the expert, going for the close

Closing the Call if it is Negative

Every no takes you one step closer to the yes

Closing the Call if it is Positive

Learning to recognise closing signals

Sales Admin

The job is not done until the paperwork is completed

US IDUnit Standard TitleNQF LevelCredits
119462Engage in sustained oral/signed communication and evaluate spoken/signed texts45


US ID NQF Level Credits Description
1194624 5 Engage in sustained oral/signed communication and evaluate spoken/signed texts.

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available

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Cape Town: 2026-02-16
Johannesburg: 2026-02-16
Durban: 2026-02-16
Port Elizabeth: 2026-02-16
Polokwane: 2026-02-16
Pretoria: 2026-02-16
Virtual Seminar: 2026-02-16
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Why do this training?

What is the duration of the course? : 1 days
All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town Johannesburg Polokwane Durban Port Elizabeth Pretoria Virtual
R3000.00 p/p R3250.00 p/p R3000.00 p/p R3250.00 p/p R3000.00 p/p R3250.00 p/p R2700.00 p/p
  • Prices quoted include VAT @ 15%
  • All course material, lunch and refreshments are provided for open hosted workshops.
  • The content of inhouse workshops can be customised to your company requirements
  • Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!