Sales for Admin Staff
Not every admin employee sees themselves as a salesperson, but a chunk of their job often depends on exactly that skill.
About the course
This 1-day Staff Training workshop, ideal for admin and support staff in South African offices who never expected sales calls to be part of the job, covers making a call a genuine two-way conversation, using open-ended questions, and closing the call whether it goes well or badly, alongside the admin discipline of finishing the paperwork. The result: confident sales talk from staff who never expected to need it.
What it covers
How to Plan your Selling Time
Sales a secondary function - prioritising time is essential
The Importance of Establishing the Correct Contact Person
Building confidence and speaking to the decision maker
Learning to Listen
The strength of good sales
Positive Speech and Sales Talk
Can Do attitudes and building alternatives for a win-win conclusion
The Importance of Making Your Call a Two-Way Conversation
Open ended questions
Product Knowledge - The Importance
Developing killer knowledge
Anticipating Questions
Understanding what objections and FAQ’s your clients may have
Courtesy, Tone of Voice
Being polite and likeable
Confidence and the Professional Approach
You are the expert, going for the close
Closing the Call if it is Negative
Every no takes you one step closer to the yes
Closing the Call if it is Positive
Learning to recognise closing signals
Sales Admin
The job is not done until the paperwork is completed
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 119462 | 4 | 5 | Engage in sustained oral/signed communication and evaluate spoken/signed texts. |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Sales for Admin Staff to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.