Debt Collecting

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client’s approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.

A comprehensive approach to debt collection, this workshop can be presented over two days of training.

This course will benefit all debt collecting personnel.

Currency Defining Currency and Understanding Business - core and support functions. Understanding Debt Understanding South African statistics and debt culture and the emotional aspect and perceptions surrounding debt. Being a Debt Collector Debt Collecting terminology. Client Care and Debt Collecting The Phone Call - preparing for the call, having empathy, understanding positioning, giving hope and thanking the Client. The Approach Listening, Questioning and Assertiveness Excuses, Reasons and Finding Solutions Negotiating Skills and Handling Difficult Clients Goal Setting Using SMART goal setting Motivation and Dealing with Stress Summarising Tool A summarising matrix speaking to all of the above in an easily understandable tool.