Debt Collecting

Aim/Intro

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client’s approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to debt collection, this workshop can be presented over two days of training. This course will benefit all debt collecting personnel.

Aim/Intro

Currency

Defining Currency and Understanding Business - core and support functions.

Understanding Debt

Understanding South African statistics and debt culture and the emotional aspect and perceptions surrounding debt.

Being a Debt Collector

Debt Collecting terminology.
Client Care and Debt Collecting
The Phone Call - preparing for the call, having empathy, understanding positioning, giving hope and thanking the Client.

The Approach

Listening, Questioning and Assertiveness
Excuses, Reasons and Finding Solutions
Negotiating Skills and Handling Difficult Clients

Goal Setting

Using SMART goal setting
Motivation and Dealing with Stress

Summarising Tool

A summarising matrix speaking to all of the above in an easily understandable tool.

US IDUnit Standard TitleNQF LevelCredits
242814 Identify and explain the core and support functions of an organisation36

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Cape Town: 2019-10-31
Johannesburg: 2019-10-31
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Polokwane: 2019-10-31
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This workshop is accredited by Services SETA

SETA Accredited Course
The duration of this seminar is 2 day(s).
Cape Town Johannesburg Polokwane Durban Port Elizabeth
R3900.00 p/p R4280.00 p/p R3900.00 p/p R4280.00 p/p R3780.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.