Debt Collecting

What is this course about?

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client’s approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes. A comprehensive approach to debt collection, this workshop can be presented over two days of training. This course will benefit all debt collecting personnel.

What is the key content covered?

Currency

Defining Currency and Understanding Business - core and support functions.

Understanding Debt

Understanding South African statistics and debt culture and the emotional aspect and perceptions surrounding debt.

Being a Debt Collector

Debt Collecting terminology.
Client Care and Debt Collecting
The Phone Call - preparing for the call, having empathy, understanding positioning, giving hope and thanking the Client.

The Approach

Listening, Questioning and Assertiveness
Excuses, Reasons and Finding Solutions
Negotiating Skills and Handling Difficult Clients

Goal Setting

Using SMART goal setting
Motivation and Dealing with Stress

Summarising Tool

A summarising matrix speaking to all of the above in an easily understandable tool.

US IDUnit Standard TitleNQF LevelCredits
242814 Identify and explain the core and support functions of an organisation36


US ID NQF Level Credits Description
1196742 10

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available

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Cape Town: 2026-02-16
Johannesburg: 2026-02-16
Durban: 2026-02-16
Port Elizabeth: 2026-02-16
Polokwane: 2026-02-16
Pretoria: 2026-02-16
Virtual Seminar: 2026-02-16
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What is the duration of the course? : 2 days
All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town Johannesburg Polokwane Durban Port Elizabeth Pretoria Virtual
R5950.00 p/p R6550.00 p/p R5950.00 p/p R6550.00 p/p R5950.00 p/p R6550.00 p/p R5550.00 p/p
  • Prices quoted include VAT @ 15%
  • All course material, lunch and refreshments are provided for open hosted workshops.
  • The content of inhouse workshops can be customised to your company requirements
  • Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!