Low self-confidence isn't a life sentence. Self-confidence can be learned, practiced, and mastered - just like any other skill. Once you master it, everything in your life will change for the better.~ Barrie Davenport
Answering the phone is very important when you are the receptionist. You are the one who will give the majority of clients their first impression of the company – so try to make it a good one!
"Don't try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!" ~ Gene Buckley