Latest Blog Posts

Do you understand YOU?
Your immediate response is likely to be: "Absolutely- I just don't understand other people!" Anyone relate?
Published on 12th of Nov 2019 by Carolyn Kessler [ read more ]

Hello November! Here so Soon?
Wow- Time flies! We're fast approaching the end of 2019 and I'm sure like us, you are busy gearing up for the new year.
Published on 8th of Nov 2019 by Shona Potgieter [ read more ]

Top 10 Time Wasters at Work
Virtually everyone to whom I've spoken recently has commented on how fast 2019 has gone. I feel the same way, although logic tells me that it's impossible for time to speed up or slow down - time is a pretty finite concept.
Published on 31st of Oct 2019 by Carolyn Kessler [ read more ]

The Buck Stops Here!!
I recently called a huge company which boasts an equally huge call-centre. It was my sixth call to them in the vain glorious hope of rectifying a mistake which they had made on my account.
Published on 24th of Oct 2019 by Carolyn Kessler [ read more ]

I Hated School!
Having questioned lots of delegates on their school experiences, I have found that I'm not alone in viewing my school days through a somewhat darkened lens.
Published on 18th of Oct 2019 by Carolyn Kessler [ read more ]

Why am I so Angry?
This is a question many of us ask ourselves regularly. We overreact on the road all the time, we snap at our spouses and family, our colleague does something pretty innocuous and we lose our cool in a split second. It's exhausting.
Published on 9th of Oct 2019 by Carolyn Kessler [ read more ]

How Important is Presentation?
Does the way you look make a difference to how people receive the information you’re wanting them to take on board?
Published on 3rd of Oct 2019 by Carolyn Kessler [ read more ]

Change is Inevitable!
I'm pretty sure most of you are familiar with the following adage: Mr Frog had hopped into a nice roomy-sized pot of cold water. It seemed the perfect habitat in which to live and included baby insects floating around on the surface of the water - yummy, dinner on tap!
Published on 26th of Sep 2019 by Carolyn Kessler [ read more ]

Induction Programmes and Sexual Harassment Awareness
At Staff Training we have always been of the opinion that any company with a good induction/on boarding programme will include Sexual Harassment Awareness as part of such a programme. In the process of welcoming new employees into your company it is essential that they become aware of the company culture as well as the policies and procedures.
Published on 20th of Sep 2019 by Debbie Engelbrecht [ read more ]

Let the True Leaders Please Stand up
In view of the current climate of unrest in South Africa and the spotlight currently being on gender based violence, I could not help but gain respect for our SARS commissioner, Edward Kieswetter...
Published on 18th of Sep 2019 by Debbie Engelbrecht [ read more ]

Step Up or Step Out!
The sentiment in the country is negative. It’s time for all leaders to step up. The issues of Xenophobia, Femicide and a depressed economy are taking their toll. Wherever you turn women are mentioning their fears, commuters are mentioning their frustrations with inefficient systems and South Africans are simply tired of the huge financial burdens they carry.
Published on 10th of Sep 2019 by Debbie Engelbrecht [ read more ]

Article: Simplifying Learnerships, SETA, SARS and Employers
We are finding that there is still too little clarity around the subject of vocational Learnerships. Learnerships are indeed a win-win for all parties involved.
Published on 5th of Sep 2019 by Debbie Engelbrecht [ read more ]

Listen so Others Will Speak
A huge part of soft skills is communication. Both between you and other people and the 'voice in your head' communication, which helps you regulate your own behaviour.
Published on 29th of Aug 2019 by Carolyn Kessler [ read more ]

Is Diversity and Etiquette an Issue in your Workplace?
Diversity and etiquette in the workplace are hot topics... They're concepts which we have a great deal of interest in and our courses often include both together for the following reasons.
Published on 23rd of Aug 2019 by Carolyn Kessler [ read more ]

Just a Receptionist?
I always think twice before I label the 'face of the company' as a receptionist. Not because I think it's an inaccurate label, nor should it carry any negative connotations. But it can conjure the picture of someone filing their nails...and I just hate that!
Published on 13th of Aug 2019 by Carolyn Kessler [ read more ]

Do You Only Work for the Money?
Gosh - I hope most of you answered that in the negative. The thought of spending 8 hours a day doing something we hate, having to be somewhere we hate, with colleagues we can't stand - well, it's quite frankly terrifying!
Published on 5th of Aug 2019 by Carolyn Kessler [ read more ]

5 Tips for Dealing with Conflict
How do you feel when you hear the word conflict? If you were to write down ten words right now, without analysing the concept, what comes to mind?
Published on 26th of Jul 2019 by Carolyn Kessler [ read more ]

Both These Management Styles Lead to Serious Issues...
Many managers tend to view their role in one of two ways, namely: "I'm going to make sure no one gets one over on me - my staff are going to work hard cos they're scared of me", and the other totally opposite approach: "I am going to make my staff happy in all areas of their work life".
Published on 23rd of Jul 2019 by Carolyn Kessler [ read more ]

4 Ways to Stay Motivated...
Let's talk about that M word... Motivation. Unfortunately, motivation is not always easy to find. The thing you need to remember is that motivation won't always be there, sometimes it comes down to discipline. There are, however, a few things you can do to go from "No Motivation Nelly" to "Super Motivated Sandy"...
Published on 19th of Jul 2019 by Shona Potgieter [ read more ]

4 Ways to Stay Positive
We've all been there, faced with what feels like an impossible task. What follows are feelings of stress, irritability and perhaps even despair. Whether you've been asked to do something at work that you a) don't like doing or b) don't really know how to do, or whether you are facing a challenging time in your personal life, here are a few ways to stay positive...
Published on 12th of Jul 2019 by Shona Potgieter [ read more ]

How do I Learn to Sell Effectively?
Companies are becoming more and more aware that an untrained sales person is a serious liability. The ability to sell is a learnt and extremely valuable skill. No matter how personable your representative comes across as being, if they don’t understand the process, they are doomed to be mediocre or fail completely.
Published on 4th of Jul 2019 by Carolyn Kessler [ read more ]

Business Writing Skills: Producing Professional Written Documents
Our Business Writing, Report Writing and Minute Taking courses have proven to be up there with our most popular workshops over the 19 years Staff Training has been operating. For a number of very good reasons, namely it's very difficult to compile a cogent letter or written document in your second or, very often, third language.
Published on 26th of Jun 2019 by Carolyn Kessler [ read more ]

Training: Intervention or Investment?
Do companies see training as an intervention or as an investment into their staff? In my experience, both of these options can apply. However, the ratio of intervention to investment is vastly skewed on favour of investment.
Published on 20th of Jun 2019 by Carolyn Kessler [ read more ]

Are the Generations That Much Different from Each Other?
I recently worked with a group that comprised largely Millennials. When I mentioned this to a friend, she made the 'poor you' face. I understood where she was coming from, because very few people miss out on the opportunity of bashing this generation - it's almost become an international sport!
Published on 14th of Jun 2019 by Carolyn Kessler [ read more ]

Identifying and Resolving Conflict
Without a doubt, conflict is part of our everyday lives. There's no way to avoid it, and nor should you. Sounds counter-intuitive doesn't it?
Published on 10th of Jun 2019 by Carolyn Kessler [ read more ]

I Know You Do Not Want to Take My Call...
Have you ever been speaking to someone on the phone and your instinctive feeling is the other person isn't giving you their full attention? You just kind of know they are only half focused on what you have to say?
Published on 5th of Jun 2019 by Carolyn Kessler [ read more ]

How Can We Keep Our Emotions In Check?
For those amongst us, who are not particularly emotional beings, life is definitely less complicated. However, the downside of being strongly task-orientated could manifest in our missing emotional cues and misreading situations. For the rest of us mere mortals, who feel strongly about everything, life can certainly be a minefield where we're spending much of our time apologising for outbursts and/or seemingly irrational behaviour!
Published on 27th of May 2019 by Carolyn Kessler [ read more ]

Twitter, Diversity and Emotional Intelligence
It is late on a Friday afternoon and I am sitting pondering the effect of Twitter on the world. Okay not the everyday stuff, but the sports stars, celebrities, influencers and politicians using the medium to air their views.
Published on 22nd of May 2019 by Debbie Engelbrecht [ read more ]

How Much Less Is More?
In an age of information overload, it makes sense that the only way to counter overload is with focus. Information competes for attention. Focus hones the attention on what is important.
Published on 20th of May 2019 by Debbie Engelbrecht [ read more ]

A Beautiful Story About an Everyday Leader!
We spend a lot of time dissecting what attributes a leader must possess to be effective. In fact we speak about it so frequently, the discussion can easily devolve into the recitation of a trite list of attributes which loses meaning.
Published on 15th of May 2019 by Carolyn Kessler [ read more ]

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