Did you know that there is a direct correlation between customer care and staff retention?
It's simple really. When you empower your staff with the ability to give better customer care their stress levels are reduced. Reduced stress levels lead to happier employees, who tend to stay longer.
Published on 11th of Feb 2019 by Debbie Engelbrecht
I'm constantly amazed at how many delegates come through on a workshop with pre-workshop nerves, viewing it as a punitive event rather than the reward it actually is.
The damning Agrizzi testimony that we are all by now well aware of has me concerned about the future of South African business.
Firstly it is clear that the level of corruption has stripped our country of much needed wealth, this is not news, we all know this and we see the results on a daily basis.
Welcome back to work all of you who were lucky enough to down tools and head out on holiday.
Once the excitement of a few weeks leave stretching before us is replaced by the reality of a new year, we tend to sit up and take stock of our lives with a view to overhauling all of our bad habits. In fact it’s almost mandatory for us to take a strategic look at the year ahead and set all sorts of wild and wonderful goals – which we seldom ach
Looking for a new job is easier said than done. There’s more to it than just figuring out what you’d like to do and sending your CV out… The fact of the matter is that it’s just not an enjoyable task.
Most of us are woefully unassertive. We constantly experience interactions where we are simply unable to convey who we are or what our point of view actually is. We live with the frustration of ineffectively navigating our way through life, and it really sucks!!
At some time or another we all have to deal with that monster called Stress. Whether you are in a highly competitive work environment or dealing with angry or frustrated customers, stress is never too far behind…
The hustle and bustle that surrounds us can make us feel like we have a big red target on our backs and life is not just giving you lemons, but throwing them from all sides…. The question is how do you make lemonade and avoid getting knocked out?
We all get to a point where we lack motivation… Whether you don’t want to get up early to go to the gym or the days just feel too long and each task in front of you makes you sit with your head in your hands. It’s completely normal. The good news is that there are quite a few ways you can keep those motivation levels up!
Stress is a sneaky little monster, one moment you’re handling your business and the next you feel like you want to jump on a flight to the Bahamas and start over. I know, I’ve been there!
Are you aware that out of 15 clients who receive poor service from your company, only one is likely to complain? The other 14 simply take their business elsewhere!
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