Latest Blog Posts

Common Receptionist Mistakes to Avoid
A receptionist is the first point of contact for clients. That's why as a receptionist you already know how important your position is - You're the public's first glimpse into what your organisation is all about and in most cases the impression you leave is the one that sticks.
Published on 23rd of Jul 2021 by Staff Writer [ read more ]

Resilience and the Enneagram
Resilience The capacity to recover quickly from difficulties; toughness.
Published on 15th of Jul 2021 by Debbie Engelbrecht [ read more ]

Behaviour Change
Why is behaviour change so difficult and why specifically is it so necessary?
Published on 8th of Jul 2021 by Debbie Engelbrecht [ read more ]

Why You Should Invest in Stress and Time Management Training
After many Stress and Time Management workshops and from personal experience, it is quite clear that we aren't always good at understanding where our time goes. This might seem strange to you; how can someone not know where how their days are consumed or their time is spent? Let's elaborate...
Published on 25th of Jun 2021 by Staff Writer [ read more ]

Training and the Third Wave
There is a lot of talk of the 3rd wave at the moment. I don't think I even have to specify that I’m talking about the third wave of Covid, because I'm pretty sure that's the only wave any of us are talking, thinking and hearing about at the moment.
Published on 18th of Jun 2021 by Shona Potgieter [ read more ]

Personal Mastery: Why You Should Attend This Workshop
Our Personal Mastery workshop is something you and your team should seriously consider. It is an extremely effective workshop and companies who do this training find that teamwork becomes the norm, which in turn leads to increased productivity.
Published on 11th of Jun 2021 by Staff Writer [ read more ]

Are Communication Workshops Worth the Hype?
"To effectively communicate we must realise that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others." - Tony Robbins
Published on 31st of May 2021 by Shona Potgieter [ read more ]

Body Language- Your Secret Weapon or a Dead Giveaway?
Did you know that a large percentage of communication is non-verbal? This can include facial expressions, body posture, gestures and eye movement. We refer to this as our body language.
Published on 21st of May 2021 by Shona Potgieter [ read more ]

Driving Purpose Within An Organisation
There is a lot of talk about purpose driven organisations. But what exactly is that? It is much easier if your organisation is a Non-Profit to have a clear purpose driven mandate.
Published on 13th of May 2021 by Debbie Engelbrecht [ read more ]

Management and Leadership Training is a Must!
Are you a manager or in a leadership position within your company? I have a question for you... Would you work for you? Now I know this might come across as a bit of a strange question to ask someone, but please humour me and take a moment to think about it.
Published on 7th of May 2021 by Staff Writer [ read more ]

The Value of Feedback in the Workplace
Feedback. Something often dreaded by managers and even team members. Especially when it’s not necessarily positive… But feedback is essential to ensure the success of our teams and projects!
Published on 30th of Apr 2021 by Shona Potgieter [ read more ]

Is Your Team Training in May?
May is around the corner, can you believe it? This time last year we were in a hard lockdown and unfortunately companies had to postpone the training and skills development of their workforce.
Published on 23rd of Apr 2021 by Shona Potgieter [ read more ]

The Challenge of Cancel Culture
You have undoubtedly heard the term "Cancel Culture" by now. The practice of simply annihilating and ostracising a person who has a different viewpoint to ours.
Published on 14th of Apr 2021 by Debbie Engelbrecht [ read more ]

Sexual Harassment Training and Awareness at Work
Is Sexual Harassment Awareness a part of your employee onboarding and induction programmes? It really is essential that new employees being welcomed into the company, become aware of the company culture as well as the policies and procedures in place.
Published on 13th of Apr 2021 by Staff Writer [ read more ]

How Effective Is Your Sales Team?
Companies are becoming more and more aware that the ability to sell is a learnt and extremely valuable skill. At Staff Training we have put together the Ultimate Sales Approach for exactly this reason.
Published on 29th of Mar 2021 by Staff Writer [ read more ]

Become The Productive Champion You Were Always Meant To Be!
We all want to be productive, smash goals and give ourselves a pat on the back at the end of the day for getting through our to-do list like a champ. Unfortunately, as you probably know that is definitely not always the case. So what do we do on the days that productivity seems like a distant dream or legendary myth?
Published on 26th of Mar 2021 by Shona Potgieter [ read more ]

Why Learning to Manage Your Stress is Important
Many of us are so used to stress. In a professional aspect we deal with a lot of stress and perhaps it starts feeling like a “given”. So why would we attend a workshop for stress management? Stress is normal, it’s just there, a part of life. Why spend money on training for it?
Published on 18th of Mar 2021 by Shona Potgieter [ read more ]

Top 4 Communication Tips to Save The Day
In these times of Covid and Lockdown, many of us are, understandably, feeling a lot of extra stress in our personal and professional lives. This can lead us, and those around us, to feeling frustrated and agitated.
Published on 5th of Mar 2021 by Staff Writer [ read more ]

Being an Ambassador for Your Company
People like dealing with people they like! Are you in sales? Customer Service? A Receptionist? Do you realise how your personality, attitude and demeanor can become your own personal "brand"?
Published on 26th of Feb 2021 by Staff Writer [ read more ]

Good Enough vs. Above and Beyond
What is Discretionary Effort and does it really make a difference? Discretionary effort is essentially what we give when we go above and beyond that which we have been mandated to do
Published on 19th of Feb 2021 by Staff Writer [ read more ]

Accredited Training- What You Should Know
This time of year, most Skills Development Providers are usually flooded with requests or bookings for accredited training. This is also the time where most Skills Development Providers realise again how important it is to educate clients about the training providers and courses, and make sure they have sensible Workplace Skills Plans in place.
Published on 12th of Feb 2021 by Lize Testa [ read more ]

Emotional Intelligence- What, Why and How?
Are you Emotionally Intelligent? Do you know/understand what Emotional Intelligence (EQ) is and how it benefits you and others?
Published on 5th of Feb 2021 by Staff Writer [ read more ]

Article: Understanding Learnerships
Have you seen the word "Learnership" being used on our website and social media posts? Still not sure how you can apply or what it's about? Then read on as we'll answer all this and more!
Published on 29th of Jan 2021 by Staff Writer [ read more ]

8 Ways You Can Help Your Team Understand The Value of Training
How do you prepare your team for training and ensure they understand the value of attending these training workshops?
Published on 22nd of Jan 2021 by Staff Writer [ read more ]

Do Not Make The Same Mistakes in 2021
As many of us kick off our working year, we are no doubt looking at new plans, new ways to adapt, improving on some issues and letting go of unhelpful habits. But 2021 is not business as usual, the toll that last year took on all of humanity and the continued war that COVID is waging has many of us just not ready to face another year.
Published on 15th of Jan 2021 by Debbie Engelbrecht [ read more ]

As This Year Comes To An End...
Can you believe that it’s December already? How are we almost at the end of 2020?! What a year it’s been…
Published on 11th of Dec 2020 by Shona Potgieter [ read more ]

Use This Method to be More Productive!
Productivity is often something that comes and goes, like motivation. You can’t expect to always feel motivated, just like you won't always feel productive. With regards to motivation, there’s a clever anecdote that says just like baths, it won't last- that's why it's recommend it daily.
Published on 4th of Dec 2020 by Shona Potgieter [ read more ]

Have You Prioritized Diversity Training In Your Organisation?
Leveraging diversity involves creating a forum where team members are encouraged – and challenged – to create self-awareness around preconceived notions.
Published on 27th of Nov 2020 by Staff Writer [ read more ]

This is Why Critical Thinking is Essential!
Faced with a problem that requires a well thought out solution? Our course on Critical Thinking and Problem Solving is designed around gaining the skills to first analyse the problem in depth before moving onto designing a long lasting solution.
Published on 20th of Nov 2020 by Staff Writer [ read more ]

This Is How You Should Handle Conflict!
How do you feel about conflict? Many of us tend to want to avoid conflict, but there are times when you will need to face the music and handle the situation head on. So how should conflict be approached and dealt with?
Published on 13th of Nov 2020 by Staff Writer [ read more ]

Have You Trained Your Receptionist?
Receptionists carry a lot of responsibility on their shoulders (they are the first point of contact with your company, after all) and quite often this isn’t recognised by many employers or fellow employees. Just a receptionist? NO, more like superhero!
Published on 6th of Nov 2020 by Staff Writer [ read more ]

Do You See Yourself as a Leader?
I am currently working on additional leadership content for a workshop I am developing for a client. Midway it has occurred to me that not many of us see ourselves as leaders, whereas the reality is that each and everyone of us, are in fact one
Published on 19th of Oct 2020 by Debbie Engelbrecht [ read more ]

Ensuring Project Management Success
At Staff Training, our facilitators often find themselves in the position where they hear what goes wrong with projects rather than what goes right. Our delegates attending workshops bring their challenges to us, so clearly this is exactly what we should be hearing. More often than not we establish that what went wrong is that the very concept of what a project is, is not being understood.
Published on 15th of Oct 2020 by Debbie Engelbrecht [ read more ]

How to Instantly Look More Confident
Has lockdown and the accompanying stress wreaked havoc on your confidence levels? Perhaps you're starting a new position at work or a brand new job and you want to look more like a Confident Cathy than a Nervous Nelly?
Published on 8th of Oct 2020 by Shona Potgieter [ read more ]

Ready To Be More Productive?
Some days it feels like an uphill battle to get up and get going. But what if there is a way you can be more productive?
Published on 1st of Oct 2020 by Shona Potgieter [ read more ]

How To Motivate Your Team
A question we often get asked is "How do I motivate my staff?"
Published on 25th of Sep 2020 by Staff Writer [ read more ]

Article: How Being a Super Session Junkie Helps!
We all know that in today's fast paced world, the commodity the most in demand is time. Super Sessions are designed specifically for this purpose. As we travel through the challenges of 2020, with stress high, demand on creativity higher and cost saving most probably highest of all, the smart choice is definitely to stay in the loop with Super Sessions.
Published on 18th of Sep 2020 by Debbie Engelbrecht [ read more ]

Not So Blue Monday
Picture this, it's Sunday evening and you're sitting on the couch watching television. You've had a great weekend, spent time with friends, had a braai or perhaps you took some time for yourself with Netflix and a pizza. Then suddenly, in the middle of the Carte Blanche episode, it sinks in... Tomorrow is Monday!
Published on 11th of Sep 2020 by Shona Potgieter [ read more ]

We Love The Enneagram And Here Is Why You Should Too
So you might already know this, but we're huge fans of the Enneagram... I mean obviously, right? We offer more than one Enneagram-based workshop, depending on your team-, leadership- or self-mastery goals. But what is the Enneagram?
Published on 28th of Aug 2020 by Debbie Engelbrecht [ read more ]

How Emotional Intelligence Can Help Your Career Development.
"Emotional Intelligence is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships empathetically."
Published on 21st of Aug 2020 by Debbie Engelbrecht [ read more ]

4 Tips for Effective Communication in Difficult Situations
Whether you are in a highly competitive work environment or dealing with angry or frustrated customers, you’re probably familiar with the monster called 'stress', and effective communication often times is the monster's first victim.
Published on 14th of Aug 2020 by Staff Writer [ read more ]

What Determines Your Worth?
Do you attach your worth to what people at work think of you (or what you think they think of you), or how they make you feel? What about your friends and family? I guess a lot of us do it.
Published on 7th of Aug 2020 by Shona Potgieter [ read more ]

3 Easy Steps To Up Your Confidence Today
Has your confidence taken a knock? Or is it something you’ve always struggled with? When it comes to wishing we were as confident as person X from the office or person Y that you saw while shopping for a new outfit, it’s easy to dig our ‘insecurity hole’ even deeper. The best solution is to focus on yourself and ‘upping’ your own confidence game!
Published on 31st of Jul 2020 by Shona Potgieter [ read more ]

What Is Your Skills Development Policy?
At Staff Training, we believe in 'Empowerment through Skills Development' and work closely with companies to design and implement skills development programmes for their employees.
Published on 24th of Jul 2020 by Carolyn Kessler [ read more ]

Are You Forgetting To Unpack Your Backpack?
We all now by now, we’ve read it a million times in a million different posts and articles- Lockdown/Covid has been hard on all of us. Great. So what now?
Published on 17th of Jul 2020 by Shona Potgieter [ read more ]

4 Reasons Why Training Is Important
Not completely sold on why you should train and upskill your staff? Perhaps you feel that your team is performing well and so you don't deem it necessary to spend that bit of extra money on external training programmes...
Published on 10th of Jul 2020 by Staff Writer [ read more ]

Feeling Anxious? Me Too!
Anxiety. Something a lot of people struggle with, with varying degrees of severity, but it’s real and it can really hinder your work as well as your personal life.
Published on 1st of Jul 2020 by Shona Potgieter [ read more ]

Customer Care During Lockdown
So who pays our salaries? I'm hoping everyone shouted: "The Customer!", very loudly and with certainty...
Published on 26th of Jun 2020 by Carolyn Kessler [ read more ]

Why Am I So Angry and What Can I Do About It?
Why am I so angry? This is a question many of us ask ourselves regularly. We over-react on the road all the time, we snap at our spouses and family, our colleague does something pretty innocuous and we lose our cool in a split second. It’s exhausting.
Published on 19th of Jun 2020 by Carolyn Kessler [ read more ]

Our New Normal
Normal doesn’t sound like anything we have experienced in the past three months... Firstly, we got used to the fact that social distancing, washing and sanitising our hands, face masks and sanitising groceries were our new normal.
Published on 10th of Jun 2020 by Carolyn Kessler [ read more ]

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