Latest Blog Posts

4 Ways to Stay Positive
We've all been there, faced with what feels like an impossible task. What follows are feelings of stress, irritability and perhaps even despair. Whether you've been asked to do something at work that you a) don't like doing or b) don't really know how to do, or whether you are facing a challenging time in your personal life, here are a few ways to stay positive...
Published on 12th of Jul 2019 by Shona Potgieter [ read more ]

How do I Learn to Sell Effectively?
Companies are becoming more and more aware that an untrained sales person is a serious liability. The ability to sell is a learnt and extremely valuable skill. No matter how personable your representative comes across as being, if they don’t understand the process, they are doomed to be mediocre or fail completely.
Published on 4th of Jul 2019 by Carolyn Kessler [ read more ]

Business Writing Skills: Producing Professional Written Documents
Our Business Writing, Report Writing and Minute Taking courses have proven to be up there with our most popular workshops over the 19 years Staff Training has been operating. For a number of very good reasons, namely it's very difficult to compile a cogent letter or written document in your second or, very often, third language.
Published on 26th of Jun 2019 by Carolyn Kessler [ read more ]

Training: Intervention or Investment?
Do companies see training as an intervention or as an investment into their staff? In my experience, both of these options can apply. However, the ratio of intervention to investment is vastly skewed on favour of investment.
Published on 20th of Jun 2019 by Carolyn Kessler [ read more ]

Are the Generations That Much Different from Each Other?
I recently worked with a group that comprised largely Millennials. When I mentioned this to a friend, she made the 'poor you' face. I understood where she was coming from, because very few people miss out on the opportunity of bashing this generation - it's almost become an international sport!
Published on 14th of Jun 2019 by Carolyn Kessler [ read more ]

Identifying and Resolving Conflict
Without a doubt, conflict is part of our everyday lives. There's no way to avoid it, and nor should you. Sounds counter-intuitive doesn't it?
Published on 10th of Jun 2019 by Carolyn Kessler [ read more ]

I Know You Do Not Want to Take My Call...
Have you ever been speaking to someone on the phone and your instinctive feeling is the other person isn't giving you their full attention? You just kind of know they are only half focused on what you have to say?
Published on 5th of Jun 2019 by Carolyn Kessler [ read more ]

How Can We Keep Our Emotions In Check?
For those amongst us, who are not particularly emotional beings, life is definitely less complicated. However, the downside of being strongly task-orientated could manifest in our missing emotional cues and misreading situations. For the rest of us mere mortals, who feel strongly about everything, life can certainly be a minefield where we're spending much of our time apologising for outbursts and/or seemingly irrational behaviour!
Published on 27th of May 2019 by Carolyn Kessler [ read more ]

Twitter, Diversity and Emotional Intelligence
It is late on a Friday afternoon and I am sitting pondering the effect of Twitter on the world. Okay not the everyday stuff, but the sports stars, celebrities, influencers and politicians using the medium to air their views.
Published on 22nd of May 2019 by Debbie Engelbrecht [ read more ]

How Much Less Is More?
In an age of information overload, it makes sense that the only way to counter overload is with focus. Information competes for attention. Focus hones the attention on what is important.
Published on 20th of May 2019 by Debbie Engelbrecht [ read more ]

A Beautiful Story About an Everyday Leader!
We spend a lot of time dissecting what attributes a leader must possess to be effective. In fact we speak about it so frequently, the discussion can easily devolve into the recitation of a trite list of attributes which loses meaning.
Published on 15th of May 2019 by Carolyn Kessler [ read more ]

5 Tips on How to Handle Angry Customers
I’ll bet every one of us has been in the situation where we were faced with an angry customer. It’s not pleasant - for so many reasons, particularly given the very wise adage: The customer is always right!
Published on 6th of May 2019 by Carolyn Kessler [ read more ]

Disengaged Managers Create Disengaged Employees
I expected two diametrically opposed view-points when I discussed the prospect of four weeks of public holidays with delegates who had been attending recent workshops with Staff Training. My understanding was that the ‘worker bees’ would relish the time off, whilst management would panic, given the resultant loss in productivity.
Published on 25th of Apr 2019 by Carolyn Kessler [ read more ]

Article: Job Sharing- An Uncommon Practice
One of the challenges we face from an HR perspective is how to empower women in the workplace. After all it is not uncommon for a female graduate to be placed in a new job, work hard and fast, be promoted, meet a partner, start a family and go on maternity leave. Returning a few months later, repeat the hard work, just a bit more stressed as her home duties have increased and two years later continuing to add another blessing to the family unit.
Published on 23rd of Apr 2019 by Debbie Engelbrecht [ read more ]

Pressure – Good or Bad?
Delegates often say they work best under pressure; many of them maintain this is their most productive zone.
Published on 17th of Apr 2019 by Carolyn Kessler [ read more ]

People at Work
I was recently approached by a young man who posed the following scenario. He works at a youngish tech company and they employ a programmer, who also happens to be a quadraplegic. The company has a young vibe and they quite often have after work drinks. The week prior, the director, who is not always on site, breezed in with hamburgers for all to enjoy with their drinks. Sounds really good doesn’t it?
Published on 10th of Apr 2019 by Debbie Engelbrecht [ read more ]

The Number 1 Question you need to ask yourself today!
We all get stressed. Life happens and sometimes it can feel like we’re the bulls-eye for Murphy’s arrow. Constantly feeling stressed and focusing on the negative events of the day can cause additional stress and even depression. It’s a vicious cycle…
Published on 5th of Apr 2019 by Shona Potgieter [ read more ]

When is it OK to Shout at a Colleague?
Let's imagine: "Sheila is responsible for a weekly payroll of 540 staff members. She collects, collates and captures everyone’s hours, sick leave etc. and makes the relevant payments. She is pretty much snowed under and mistakes are creeping into her work. They manifest in the worst way possible – incorrect wages for staff members...
Published on 3rd of Apr 2019 by Carolyn Kessler [ read more ]

Don’t let Latent Prejudice Kill Productivity in your Organisation
Unresolved prejudice amongst employees kills productivity! I run a lot of Diversity workshops and am often amazed by two things. Firstly, how much more open we have become when speaking about prejudice and its many forms and secondly, how political correctness effectively stifles open, effective communication.
Published on 25th of Mar 2019 by Carolyn Kessler [ read more ]

Soft Skills: What's the Big Deal?
Soft skills are the 'oil' that keeps the machinery of companies running smoothly.
Published on 15th of Mar 2019 by Carolyn Kessler [ read more ]

EQ vs. IQ
Are you Emotionally Intelligent? It’s not possible for you to answer me unless you have some idea of what Emotional Intelligence actually is.
Published on 13th of Mar 2019 by Carolyn Kessler [ read more ]

The Number 1 Article all HR and Productivity Managers should read
How do we get engagement? How do we motivate our staff? How do we get staff to stay? These are questions we at Staff Training are being asked on a daily basis.
Published on 6th of Mar 2019 by Debbie Engelbrecht [ read more ]

4 Tips on How to Resolve Conflict
CONFLICT – What does that word mean to you? I’d be very surprised if you had no thoughts on this subject. They could largely be positive thoughts – “Yay, now we know there’s a problem, let’s fix it!” or they could be strongly negative thoughts: “Run/keep quiet/fight back”.
Published on 26th of Feb 2019 by Carolyn Kessler [ read more ]

4 things on Management's Wishlist...
We surveyed the managers who attended our training in 2018 and asked them what they want from their teams.
Published on 18th of Feb 2019 by Debbie Engelbrecht [ read more ]

2019's Ripple Effect
Did you know that there is a direct correlation between customer care and staff retention? It's simple really. When you empower your staff with the ability to give better customer care their stress levels are reduced. Reduced stress levels lead to happier employees, who tend to stay longer.
Published on 11th of Feb 2019 by Debbie Engelbrecht [ read more ]

8 Tips to Ensure Staff Understand the Value of Training
I'm constantly amazed at how many delegates come through on a workshop with pre-workshop nerves, viewing it as a punitive event rather than the reward it actually is.
Published on 6th of Feb 2019 by Carolyn Kessler [ read more ]

The number 1 Personal Mastery tip!
Firstly let us quickly explore what Personal Mastery actually is and why it has been recognised as such an important skill.
Published on 1st of Feb 2019 by Debbie [ read more ]

Article: Agrizzi and Business, what Leaders should be Concerned about.
The damning Agrizzi testimony that we are all by now well aware of has me concerned about the future of South African business. Firstly it is clear that the level of corruption has stripped our country of much needed wealth, this is not news, we all know this and we see the results on a daily basis.
Published on 30th of Jan 2019 by Debbie [ read more ]

How to Ensure you Achieve your Goals in 2019
Welcome back to work all of you who were lucky enough to down tools and head out on holiday. Once the excitement of a few weeks leave stretching before us is replaced by the reality of a new year, we tend to sit up and take stock of our lives with a view to overhauling all of our bad habits. In fact it’s almost mandatory for us to take a strategic look at the year ahead and set all sorts of wild and wonderful goals – which we seldom ach
Published on 23rd of Jan 2019 by Carolyn Kessler [ read more ]

4 Reasons to Train your Staff in 2019
Let's take a look at 4 ways it benefits you, your employees and your company to join us for training in 2019...
Published on 21st of Jan 2019 by Debbie [ read more ]

4 Productivity Tips
Electing to work smartly, definitely assists our productivity. But how do we do this?
Published on 16th of Jan 2019 by Staff Writer [ read more ]

5 Common CV Mistakes to Keep in Mind On Your Next Job-Hunt
Looking for a new job is easier said than done. There’s more to it than just figuring out what you’d like to do and sending your CV out… The fact of the matter is that it’s just not an enjoyable task.
Published on 10th of Dec 2018 by Staff Writer [ read more ]

3 Top Tips to Help you Manage your Time Better!
We all reach that stage where our workload feels as if it is swallowing us whole. We cannot even fathom how the pile grew so quickly.
Published on 6th of Dec 2018 by Carolyn Kessler [ read more ]

Taking the Time to Listen...
Be honest – how often do you truly give the person with whom you’re speaking your total and undivided attention?
Published on 29th of Nov 2018 by Carolyn Kessler [ read more ]

Assertive Communication
Most of us are woefully unassertive. We constantly experience interactions where we are simply unable to convey who we are or what our point of view actually is. We live with the frustration of ineffectively navigating our way through life, and it really sucks!!
Published on 23rd of Nov 2018 by Carolyn Kessler [ read more ]

4 Communication Tips for Stressful Situations
At some time or another we all have to deal with that monster called Stress. Whether you are in a highly competitive work environment or dealing with angry or frustrated customers, stress is never too far behind…
Published on 14th of Nov 2018 by Shona Potgieter [ read more ]

10 issues which often come to the fore when working in open plan offices
A common theme which crops up when I’m facilitating a Conflict Resolution workshop, is how challenging it can be to share office space.
Published on 6th of Nov 2018 by Carolyn Kessler [ read more ]

Getting things done in 3, 2, 1…
The hustle and bustle that surrounds us can make us feel like we have a big red target on our backs and life is not just giving you lemons, but throwing them from all sides…. The question is how do you make lemonade and avoid getting knocked out?
Published on 30th of Oct 2018 by Shona Potgieter [ read more ]

6 Tips for Mastering Body Language
When it comes to communication, there is one language we all “speak” and understand – Body Language.
Published on 24th of Oct 2018 by Shona Potgieter [ read more ]

Turn Motivation Monday into Motivation Everyday!
We all get to a point where we lack motivation… Whether you don’t want to get up early to go to the gym or the days just feel too long and each task in front of you makes you sit with your head in your hands. It’s completely normal. The good news is that there are quite a few ways you can keep those motivation levels up!
Published on 22nd of Oct 2018 by Shona Potgieter [ read more ]

4 Easy Tricks to Survive Stress
Stress is a sneaky little monster, one moment you’re handling your business and the next you feel like you want to jump on a flight to the Bahamas and start over. I know, I’ve been there!
Published on 10th of Oct 2018 by Shona Potgieter [ read more ]

No News is Good News?
Are you aware that out of 15 clients who receive poor service from your company, only one is likely to complain? The other 14 simply take their business elsewhere!
Published on 5th of Oct 2018 by Carolyn Kessler [ read more ]

11 ways to ensure you gain my co-operation.
Do we ever communicate with another person without there being a need to gain co-operation? I tend to think not.
Published on 28th of Sep 2018 by Carolyn Kessler [ read more ]

Bye-bye (office) Blues!
Are you tired of the same old routine, day in and day out? Then it's time to take a step back... Assess what you want from your day and make a concerted effort to make it happen.
Published on 25th of Sep 2018 by Staff Training [ read more ]

Good managers are trained – not born!!
If you are promoting a great employee into a supervisory/management position, they need to be trained in how to perform as an equally great manager.
Published on 17th of Sep 2018 by Carolyn Kessler [ read more ]

What barriers do our fellow South Africans encounter in the workplace?
I’m asking this question because I had cause to speak with a few HR managers recently. We analysed a couple of scenario’s regarding the issues which rear their ugly heads when integrating people of colour, different economic status, gender and so on into the workplace.
Published on 10th of Sep 2018 by Carolyn Kessler [ read more ]

How strategic is your policy towards up-skilling your staff?
As a soft skills training provider, it’s really satisfying working closely with companies on designing and implementing up-skilling programmes for their employees. We are available to build strategies which help translate their vision into reality through ongoing investment in their gold value medal – their staff.
Published on 3rd of Sep 2018 by Carolyn Kessler [ read more ]

4 Ways Emotional Intelligence improves your career prospects…
If there is one thing we know for sure, it is that change is constant. In 2018 we are being inundated with potential and possibilities as far as the future goes and everyone is scrambling for an audition. Ultimately this means that an enormous amount of team work and collaboration is necessary for us to stay abreast of the trends and to bring our full potential to the stage.
Published on 27th of Aug 2018 by Debbie [ read more ]

Diversity: Do we only embrace it or simply pay lip-service to it?
We run a lot if Diversity workshops, both in-house (at the customer's premises) and at our own venue. In our experience there is a growing awareness around the need to not only overcome prejudicial thinking within teams, but to actively celebrate and thus leverage the diversity therein.
Published on 22nd of Aug 2018 by Carolyn Kessler [ read more ]

The problem with our projects…
As facilitators we are in the position where we often hear what goes wrong with projects rather than what goes right. Delegates bring their challenges to us, so clearly this is exactly what we should be hearing. More often than not we establish that what went wrong is that the very concept of what a project is, is not being understood. We would thus like to challenge you to a slightly new approach.
Published on 17th of Aug 2018 by Debbie [ read more ]

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