You're sitting in a meeting. It's been... what, an hour? Maybe more.
Someone's still talking, the coffee's not doing what it promised to do and your brain quietly slips out the side door for a minute.
Customer service sounds simple when you talk about it in theory. Be helpful. Be polite. Solve the problem. That's the version most companies aim for, and on a good day, it works.
Harassment and bullying in the workplace are often misunderstood. Many people imagine extreme situations, but in reality these behaviours are usually subtle, ongoing, and easy to dismiss in the moment. A comment here, a tone there, being repeatedly excluded, or feeling undermined in meetings. Over time, these experiences can have a significant impact on both individuals and the workplace as a whole.
There will always be moments when things don't go as planned...
An initiative doesn't gain traction. A campaign underperforms. A decision doesn't deliver the results everyone hoped for. Even with effort, experience, and good intentions, outcomes sometimes fall short.
Every now and again, a piece of information so simple and so logical crosses your path that it changes the way you make decisions from that point forward.
Published on 23rd of Jan 2026 by Debbie Engelbrecht
If there's one workplace conversation that's impossible to ignore right now, it's AI. Companies of all sizes, from small businesses to large corporates, are exploring how artificial intelligence can improve productivity, reduce admin overload, streamline communication, and support smarter decision-making.