114226 Interpret and Manage Conflicts Within the Workplace

What is this course about?

The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.

The qualifying learner is capable of:
- Describing the main sources of conflict
- Describing appropriate techniques to manage conflict
- Implementing a strategy to resolve conflict
- Developing the attributes of a good conflict manager

What is the key content covered?

NQF Level 5 - 8 Credits

This unit standard replaces:
This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

Learning assumed to be in place and recognition of prior learning
The learner undertaking this Unit Standard must be competent in:
- Communication at NQF Level 4 or equivalent
- Mathematical Literacy at NQF Level 4.

Unit standard range
- A wide variety of conflict situations may be identified but this Unit Standard will focus on those in the workplace
- Issues related to diversity management and conflicts which may arise therefrom are dealt with in other Unit Standards

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Describe the main sources of conflict.

Specific Outcome 2
Explain appropriate techniques in conflict management.

Specific Outcome 3
Describe the appropriate action plan and strategies to manage conflict.

Specific Outcome 4
Explain the attributes

US ID	NQF Level	Credits	Description
242815	4	5	Apply the organisational code of conduct in a work environment
252043	5	6	Manage a diverse work force to add value

This workshop is accredited by Services SETA

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