Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
28 results for “customer care training” Clear
Welcome to the corner of the internet where we're all about helping you unlock the full potential of your business. Today, we're diving into the heart of what sets businesses apart: customer service.
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Grabbing every opportunity to strengthen your team's existing skillset as well as developing new skills, leads to a boost in team and organizational performance!
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Have you planned your training and development for the upcoming months? With only 3 and a half months to go before the end of 2022, we urge you to make the most of this time!
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New year, new goals? I want you to take a moment to think about the professional goals you have set for yourself, your team or your business... How many of these goals can be reached with the help of proper skills develo…
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Did you know that there is a direct correlation between customer care and staff retention? It's simple really. When you empower your staff with the ability to give better customer care their stress levels are reduced…
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One of our Trainers yesterday conveyed the interaction between herself and a particularly resistant delegate. This delegate was on customer care training and he was a sales person for a retail store.
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Batho Pele is an initiative that was launched by the government to transform the Public Service at all levels.
Read articleIn addition to Staff Training's popular two-day Customer Care workshop, another three courses have now been approved by the Services SETA, enabling full SETA Assessments - but what does this mean?
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A company who we will call AB contacted us as they were in need of a new receptionist and had identified three potential candidates from within their unskilled labourers' ranks who could possibly take on the job.
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Acquiring a new customer can be anywhere from five to 25 times more expensive than retaining an already existing customer - here's how to make sure you keep them.
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