The Fine Line of Customer Service and Why It Matters
Customer service sounds simple when you talk about it in theory. Be helpful. Be polite. Solve the problem. That's the version most companies aim for, and on a good day, it works.
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Imposter Syndrome at Work: Why You Feel It (and How to Move Through It)
You can be good at your job. Experienced. Capable. Even trusted by others... and still quietly feel like you’re winging it most of the time.
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Leadership Readiness: Why Capable People Still Struggle to Lead
Most organisations don't sit in a boardroom one day and say, "We have a leadership problem." What usually happens is quieter...
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When Outcomes Do Not Meet Expectations: What Happens Next
There will always be moments when things don't go as planned... An initiative doesn't gain traction. A campaign underperforms. A decision doesn't deliver the results everyone hoped for. Even with effort, experience, and…
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When the Workplace Stops Being Safe: The GBV and Harassment Crisis
Every day across South Africa, people arrive at work expecting to contribute, earn a living, and be treated with dignity. But for far too many, the reality falls short. Workplaces are failing in one of their most basic r…
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Work-Life Balance: Navigating Guilt and Boundaries
In today's fast-paced work culture, "work-life balance" often feels like a buzzword rather than a reality. Yet, it's more critical than ever... not just for our productivity, but for our mental, emotional, and physical h…
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A Moment of Reflection: Our Least Favourite Work Tasks
The lessons we learn from our least favourite work tasks must undoubtedly include the words "procrastination" and "habit".
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Are You a Good Manager?
If you are in a leadership or management position, today's burning question calls for a bit of introspection... Would you work for you?
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Leadership: Navigating a VUCA World
I have been in the fortunate position of being a facilitator in the leadership development arena for close on two decades now. I clearly recall when the analysts were starting to talk about a VUCA environment and how we…
Read articleWhat Kind of Manager Are You?
Quick question: Would you be prepared to work for someone like you? We're challenging you with a bit of introspection today... But it's always good to reflect, learn and adapt where needed, especially when it comes to ou…
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