Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
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You're sitting in a meeting. It's been... what, an hour? Maybe more. Someone's still talking, the coffee's not doing what it promised to do and your brain quietly slips out the side door for a minute.
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Let's be real, your receptionist is the face and voice of your business. They're the first person a client interacts with, whether over the phone or at your front desk. And that first impression? It can either build trus…
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Stress... Our unwanted sidekick in the adventure of life. Whether it’s deadlines, overflowing inboxes, or just the general chaos of being an adult, stress is always lurking. But what if I told you that you can trick your…
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It's easy to overlook the power of small actions. Yet, in the workplace, it's often the little things that create the most significant impact.
Read articleWelcome to the corner of the internet where we're all about helping you unlock the full potential of your business. Today, we're diving into the heart of what sets businesses apart: customer service.
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Being September 2023, the Rugby World Cup is big news. Sporting fans from around the world are excited and making plans to watch their favourite teams play. That team for me? Definitely the Springboks! But there has bee…
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Brand development is a huge part of business, no matter what industry you're in. But are you, without realising, glossing over an important factor of your company's brand development?
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"A brand is defined by the customer's experience. The experience is delivered by the employees" ~ Shep Hyken
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There is a lot of talk about purpose driven organisations. But what exactly is that? It is much easier if your organisation is a Non-Profit to have a clear purpose driven mandate.
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People like dealing with people they like! Are you in sales? Customer Service? A Receptionist? Do you realise how your personality, attitude and demeanor can become your own personal "brand"?
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