The Buck Stops Here!!
I recently called a huge company which boasts an equally huge call-centre. It was my sixth call to them in the vain glorious hope of rectifying a mistake which they had made on my account.
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6 results for “operator” Clear
Because Customer is King
If you had to rate all the companies you know in terms of customer-centeredness how many do you think would get a passing grade? Half? Maybe 40%? Even less?
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When bad service has dire consequences
Read articleThe SIM Swap Saga
Having recently had my cell phone stolen and not wanting to lose the number people have been calling me on for years, I've decided to do a SIM swap...
Read articleWhy Train Your Receptionist?
We all have a few pet peeves, some quite common, like people who're always late or who stand too a bit too close in the supermarket checkout...
Read articleWhat kind of dog are you
Knowing the answer to this question will enable you to run a smoother operation whether you be part of the pack or running ahead.
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