Practical thinking on workplace skills, communication and people development — 1,067 articles and counting.
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For a retail line shop trading in a premium South African destination mall, the festive season is a high-stakes, maximum-velocity environment. Between November and December, retailers in categories such as fashion, toys …
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A plan can look perfect on paper and still fall apart by Wednesday. The deadlines seem reasonable. The tasks are listed, the schedule is organised, and everyone knows what needs to be done. Then an unexpected request co…
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In many South African businesses, the path to becoming a manager looks the same: someone performs well in their role, earns the trust of the organisation and is eventually promoted to manage the people who used to be the…
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When something keeps going wrong at work, it is easy to focus on the person involved. Why aren't they getting it right? Why does the same issue keep happening? Why do we have to keep explaining this?
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You know that shopping trolley with the wobbly wheel? The one that rattles and pulls slightly to one side.
Read articleHave you ever met someone and wondered, "How can we be looking at the exact same situation and seeing completely different things"?
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You're sitting in a meeting. It's been... what, an hour? Maybe more. Someone's still talking, the coffee's not doing what it promised to do and your brain quietly slips out the side door for a minute.
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Customer service sounds simple when you talk about it in theory. Be helpful. Be polite. Solve the problem. That's the version most companies aim for, and on a good day, it works.
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You can be good at your job. Experienced. Capable. Even trusted by others... and still quietly feel like you’re winging it most of the time.
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Most organisations don't sit in a boardroom one day and say, "We have a leadership problem." What usually happens is quieter...
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