Your top sales rep is hard at work and gives out ten business cards on one particular day. The next day, back at HQ, one of these prospective clients calls and would like to speak to the sales representative, but unfortunately he's not available.
As of this moment the receptionist is the most important person in the organisation from the client's perspective, and this individual will either make or break the relationship (which is hopefully about to form) between the client and the company.
If your organisation is one of the lucky ones with a knowledgeable, informative and friendly receptionist the chances are that you'll end up retaining the client.
If, however, your company seldomly looks at training for your receptionist and as a result she lacks the skills required to effectively do the job, then she has single-handedly affected your sales figures in a very negative way.
It's as simple as that.
There are many other examples of why it's important to ensure your receptionist is well-trained, friendly, and well, just darn good at her job, but this one is possibly the most important.
Think it over, then give Staff Training a call.
(021) 839 3021
info@stafftraining.co.za
Real Solutions. Real Challenges.
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