We've all been there…. You're standing in front of a salesperson who insists he knows what's best for you when he clearly doesn't - and won't listen when you try to explain that all you really came in for was a hands-free kit for your cell phone, not a presentation on why your model is inferior to this one and why you just HAVE to upgrade, grandpa.
If you're a better person than I and somehow manage to maintain your composure until leaving the store the chances are that you won't be back anytime soon, right?
The ease at which a customer can be put off a company is really quite scary, but the bottom line is that it takes just one untrained/ignorant/rude employee to get under your skin before your whole perception of the company is skewed.
To Staff Training this really highlights the importance of Customer Care Training and explains why it remains one of our most popular courses to date.
Find out more on the Customer Care page or contact us at info@StaffTraining.co.za or (021) 839 3021.