It is not your aptitude but your attitude that determines your altitude.
Determining your personal vision. (Two basic emotions) Why do people work Why do you work Summarise your vision
Understanding , or even improving your company’s vision Why is your company in business Do you think you could make a difference? Comparing your vision with that of your company
What is a customer? What does the customer do for you? Positives and negatives
Effective communication skills The value of a simple greeting Learning to listen Identifying queries and complaints effectively Handling queries and complaints effectively Positive Communications Preventative /Pre-emptive Measures Verbalising solutions effectively Saying “NO” positively Exceeding Customer Expectations (Moments of Truth) The value of exceeding your own expectations! (Moment of Excellence)
Why you need to develop your skills level. Identifying the skills required for the job
Are colleagues customers? The benefit of a happy working environment
How self responsibility can change your attitude to life!
Aim: To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building.
Prices:
Cape Town
Johannesburg
Limpopo
Durban
Open Hosted:
R1100-00
R1300-00
R1000-00
R1000-00
Inhouse:
from R6000-00
from R7500-00
from R6000-00
from R6000-00
Prices exclude VAT @ 14%
All our open hosted workshops commence at 08:30 and end at 16:30.
All course material, lunch and refreshments are provided.
