Power Session: Email and Telephone Etiquette

To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and telephonic support. This workshop is relevant to all employees.

Duration: 3 Hours

Keeping your Email to the Point

•Reading with the view to understanding
•Responding with an eye to detail

Formatting for Easy Reading

•Using paragraphs
•Using Bullet Points

Using attachments

•Naming of the files
•Attaching in the correct order
•When to attach and when not

Getting the Right Tone to your Correspondence

•Know your Audience
•Know your company values and approach

Writing in Plain English

•Simplify your language
•Do not use Jargon

Common Errors

•A list of common errors to look out for

Telephone Etiquette

•Greeting, Tone and Solution orientated

Follow Through

•Using Technology for reminders

With the advent of the social media wave, our organisations are represented on many forums via the written word and telephonic media.