Power Session: Email and Telephone Etiquette
With business now conducted across email, social media, and the phone, one careless message can undo months of professional reputation.
About the course
This Staff Training Power Session, ideal for all employees corresponding with clients in a South African business context, covers keeping emails to the point, correctly naming and ordering attachments, writing in plain English, and core telephone etiquette — greeting, tone and staying solution-orientated. The result: consistent professionalism across every channel a client might use to reach you.
What it covers
Keeping your Email to the Point
•Reading with the view to understanding
•Responding with an eye to detail
Formatting for Easy Reading
•Using paragraphs
•Using Bullet Points
Using attachments
•Naming of the files
•Attaching in the correct order
•When to attach and when not
Getting the Right Tone to your Correspondence
•Know your Audience
•Know your company values and approach
Writing in Plain English
•Simplify your language
•Do not use Jargon
Common Errors
•A list of common errors to look out for
Telephone Etiquette
•Greeting, Tone and Solution orientated
Follow Through
•Using Technology for reminders
How we run it
With the advent of the social media wave, our organisations are represented on many forums via the written word and telephonic media.
Run it for your team
We can adapt Power Session: Email and Telephone Etiquette to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.