Power Session: Email and Telephone Etiquette

What is this course about?

To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and telephonic support. This workshop is relevant to all employees. Duration: 3 Hours

What is the key content covered?

Keeping your Email to the Point

•Reading with the view to understanding
•Responding with an eye to detail

Formatting for Easy Reading

•Using paragraphs
•Using Bullet Points

Using attachments

•Naming of the files
•Attaching in the correct order
•When to attach and when not

Getting the Right Tone to your Correspondence

•Know your Audience
•Know your company values and approach

Writing in Plain English

•Simplify your language
•Do not use Jargon

Common Errors

•A list of common errors to look out for

Telephone Etiquette

•Greeting, Tone and Solution orientated

Follow Through

•Using Technology for reminders

You benefit from our experience!

With the advent of the social media wave, our organisations are represented on many forums via the written word and telephonic media.

US ID

NQF Level

Credits

Description

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

Book for next workshop

Cape Town: Request Date

Johannesburg: Request Date

Durban: Request Date

Port Elizabeth: Request Date

Polokwane: Request Date

Pretoria: Request Date

Virtual Seminar: Request Date

Book Inhouse: Enquire Now

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Contact Us

Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

Virtual Calendar

Download PDF Course Outline