Assertiveness in the Workplace
Assertiveness isn't about becoming louder or pushier — confusing it with aggression is exactly what holds most people back.
About the course
This 1-day Staff Training workshop, for anyone from reception staff to management, teaches four practical techniques — including the Broken Record method, DESC scripting, and Fogging — to help delegates say no, set boundaries, and handle criticism without losing their own personality in the process. The result: teams that communicate directly instead of staying silent or blowing up.
What it covers
The Definition of Assertiveness
Understanding what assertiveness is and what it is not
Assertiveness vs. Unassertiveness and Aggression
Identifying behaviours and body language of the above communication styles
How Unassertive Behaviour Manifests
Recognising the situations where we tend to be unassertive and how these translate to daily behaviours and habits
The Consequences of Not Being Assertive
How being unassertive impacts on career, lives, jobs and those around us
How Assertive Behaviour Manifests
The positive results of assertive behaviour
Changing Others By Changing Yourself
Recognising your power and sphere of influence
Recognising the Choice of Victim or Victor
Finding the positive and the CAN do in the situation
Understanding People
Recognising the different personality types and their communication styles
Body Language
Reading it, understanding it, using it
Techniques for Building Assertiveness
4 basic techniques, Physical, Saying No in Different Ways, Broken Record, DESC, Fogging
Criticism
How to give and how to receive
Working Towards Good Confidence
Recognising that being more assertive needs continual work and mindfulness
“The trainer covers stuff that's so important I wanted to come back for a second day. ~ Berenice”
How we run it
"Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." ~ Winston Churchill
There is no need to change your personality to become more assertive, all you need to do is to ensure that your personality shines through.
Being assertive means that you make yourself heard and that you communicate well. Aggression is the opposite of assertiveness as much as being unassertive is.
At our assertiveness courses, we delve into the reasons for unassertive and aggressive behaviour, understanding ourselves and finally our chosen communication patterns.
This is a life-giving workshop, we recommend it for every person whether in management or not.
If you battle to say no, go over to silent withdrawal or active aggression, this is for you.
Run it for your team
We can adapt Assertiveness in the Workplace to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.