Assertiveness in the Workplace
What is this course about?
Assertiveness isn't about becoming louder or pushier — confusing it with aggression is exactly what holds most people back. This 1-day Staff Training workshop, for anyone from reception staff to management, teaches four practical techniques — including the Broken Record method, DESC scripting, and Fogging — to help delegates say no, set boundaries, and handle criticism without losing their own personality in the process. The result: teams that communicate directly instead of staying silent or blowing up.
Key content covered
The Definition of Assertiveness
Understanding what assertiveness is and what it is not
Assertiveness vs. Unassertiveness and Aggression
Identifying behaviours and body language of the above communication styles
How Unassertive Behaviour Manifests
Recognising the situations where we tend to be unassertive and how these translate to daily behaviours and habits
The Consequences of Not Being Assertive
How being unassertive impacts on career, lives, jobs and those around us
How Assertive Behaviour Manifests
The positive results of assertive behaviour
Changing Others By Changing Yourself
Recognising your power and sphere of influence
Recognising the Choice of Victim or Victor
Finding the positive and the CAN do in the situation
Understanding People
Recognising the different personality types and their communication styles
Body Language
Reading it, understanding it, using it
Techniques for Building Assertiveness
4 basic techniques, Physical, Saying No in Different Ways, Broken Record, DESC, Fogging
Criticism
How to give and how to receive
Working Towards Good Confidence
Recognising that being more assertive needs continual work and mindfulness
You benefit from our experience
"Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." ~ Winston Churchill
There is no need to change your personality to become more assertive, all you need to do is to ensure that your personality shines through.
Being assertive means that you make yourself heard and that you communicate well. Aggression is the opposite of assertiveness as much as being unassertive is.
At our assertiveness courses, we delve into the reasons for unassertive and aggressive behaviour, understanding ourselves and finally our chosen communication patterns.
This is a life-giving workshop, we recommend it for every person whether in management or not.
If you battle to say no, go over to silent withdrawal or active aggression, this is for you.
The trainer covers stuff that's so important I wanted to come back for a second day. ~ Berenice
Run Assertiveness in the Workplace for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Assertiveness in the Workplace to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.
People who attended this workshop also enhanced their skills with:
Developing your Management Potential I