This course is designed to upskill managers in their role in developing and a department and/or company concentrating on further tools of measurement and methodologies. It works well as a follow up to its two predecessors. The focus in this workshop is on providing theories to improve vision and decision making.
The ideal delegates are in a management or team leadership position and have had attended our, or other management courses.
What is the key content covered?
The McKinsey 7S Framework
Working with this framework to analyse the full functionality of your company or department. Practical examples of how to use the model beneficially and how to avoid the pitfalls
Using Scenario Planning to assist strategic decision making
Understanding the what if and the possibilities and using the matrix to flesh out the possibilities. Putting it into practice
The Balanced Scorecard
Enabling the manager to get a rounded and balanced view of the organisation or department, measuring what counts. Analysing various scorecards and identifying courses of action
The Service Profit Chain
Enabling you to identify the drivers of profitability in a service environment, diagnose problems with customer retention and employee morale. Identifying the course of action once diagnosis has been completed
The Fishikawa
Using this drill down method to identify the root cause of problems and then move to solution finding
US ID
Unit Standard Title
NQF Level
Credits
242817
Solve problems, make decisions and implement solutions
What is the duration of the course? :
1 days All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town
Johannesburg
Polokwane
Durban
Port Elizabeth
Pretoria
Virtual
R3000.00 p/p
R3250.00 p/p
R3000.00 p/p
R3250.00 p/p
R3000.00 p/p
R3250.00 p/p
R2700.00 p/p
Prices quoted include VAT @ 15%
All course material, lunch and refreshments are provided for open hosted workshops.
The content of inhouse workshops can be customised to your company requirements
Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!