This course is designed to upskill managers in their role in developing and a department and/or company concentrating on further tools of measurement and methodologies. It works well as a follow up to its two predecessors. The focus in this workshop is on providing theories to improve vision and decision making. The ideal delegates are in a management or team leadership position and have had attended our, or other management courses.
The McKinsey 7S Framework
Working with this framework to analyse the full functionality of your company or department. Practical examples of how to use the model beneficially and how to avoid the pitfalls
Using Scenario Planning to assist strategic decision making
Understanding the what if and the possibilities and using the matrix to flesh out the possibilities. Putting it into practice
The Balanced Scorecard
Enabling the manager to get a rounded and balanced view of the organisation or department, measuring what counts. Analysing various scorecards and identifying courses of action
The Service Profit Chain
Enabling you to identify the drivers of profitability in a service environment, diagnose problems with customer retention and employee morale. Identifying the course of action once diagnosis has been completed
The Fishikawa
Using this drill down method to identify the root cause of problems and then move to solution finding
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.
