Conflict and Diversity

What is this course about?

This workshop is geared towards sensitising staff to all aspects of diversity. The aim is to have the delegates interactively gain an understanding of the power of perception – both theirs and that of their clients - and explore resultant misunderstandings. They will be equipped with the tools they require in order to diffuse problematic situations in the interest of minimising conflict and maximising resolution.

What is the key content covered?

What is Cultural Diversity? How is a Culture Formed? What Sustains Cultural Behaviour?

This module discusses the psychology behind cultural practices and perceptions – how and why they are formed and what their benefits are

The Psychology of Belief Systems

The discussions around the first module are expanded with a view to understanding how our neural pathways are formed based on our experiences, perceptions and beliefs

Can we Continue to Challenge and Shape our Perceptions as Adults?

This module explores our reaction to change, how to manage it effectively and the value of adapting with integrity

The Role of the Media in South African Politics

An analytical exercise covering the role of media and its impact on our behaviour and preconceived ideas

Issues of Conflict and Cooperation, Power and Privilege

We explore the varying levels of assertive/cooperative behaviour; what they are and how they influence us

Understanding the Common Trigger Points

The reasons we experience conflict

Understanding the four stages of conflict


Five Conflict Managing Modes

Understanding the Five Conflict Managing Modes, when to use them and when to avoid them with a strategic approach

Recognising the Strength of Diversity

We emphasise our commonalities – the necessity for recognizing them and using them as a vehicle to achieve positive outcomes through negotiation and collaboration

Culture and Etiquette From Around the World

An in-depth look at South Africa’s unique position as part BRICS and its incumbent cultural norms in relation to our very Euro-centric business environment


US ID NQF Level Credits Description
2428154 5 Apply the organisational code of conduct in a work environment
2520435 6 Manage a diverse work force to add value
1142265 8 Interpret and manage conflicts within the workplace

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available

Book on an upcoming workshop
Book for next workshop
Cape Town: 2026-02-23
Johannesburg: 2026-02-23
Durban: 2026-02-23
Port Elizabeth: 2026-02-23
Polokwane: 2026-02-23
Pretoria: 2026-02-23
Virtual Seminar: 2026-02-23
Book Inhouse: Enquire Now
Query an upcoming workshop
Request an Instant Quote
Contact Us
Browse upcoming courses
Cape Town Calendar
Johannesburg Calendar
Durban Calendar
Port Elizabeth Calendar
Polokwane Calendar
Pretoria Calendar
Virtual Calendar
Download PDF Course Outline

People also liked:

People who attended this workshop also enhanced their skills with:

Developing your Management Potential III
What is the duration of the course? : 2 days
All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town Johannesburg Polokwane Durban Port Elizabeth Pretoria Virtual
R5950.00 p/p R6550.00 p/p R5950.00 p/p R6550.00 p/p R5950.00 p/p R6550.00 p/p R5550.00 p/p
  • Prices quoted include VAT @ 15%
  • All course material, lunch and refreshments are provided for open hosted workshops.
  • The content of inhouse workshops can be customised to your company requirements
  • Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!