Communication Excellence
'Leaders need to be masterful listeners,' not just senders of information — and that gap is where most workplace communication breaks down.
About the course
This 1-day Staff Training workshop uses De Bono's Six Hats thinking method, builds assertive (not aggressive) behaviour, and covers body language and social awareness alongside giving and receiving criticism. The result: a company-wide communication standard that reduces costly errors and repeated misunderstandings.
What it covers
Your Vision
Exploring the theory and practical application of holistic vision, how do the decisions we make and the discussions we have impact on others
Understanding People
Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge
Determining Your Personal Vision
Why the client is important, what he expects and what it means to you
De Bono 6 Hat Thinking
In depth analysis of problem solving using universally recognised methodology
Building Confidence
Understanding what this means to you
Assertive Behaviour
A follow-on from Building Confidence - exploring boundaries, communicating them assertively and not aggressively
Body Language and Social Awareness
Awareness of unspoken communication including listening and tone of voice
Communication Techniques
Detailed theory and practical exercises on all forms of communication both telephonically and face to face. How to use professional speech and improve your business English
Criticism - Giving and Receiving
How to overcome the discomfort and gain the benefit
“Wow! This course is so valuable and will definitely help us be more effective in the workplace. We are so pleased. ~ Janice”
How we run it
"Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send." ~ Joseph Badaracco
Effective communications in a company saves both time and money. Companies where the individuals operate in silos are prone to making errors and re-inventing the wheel.
Different personality types have different styles of preferred communication and because of this, personality clashes occur, or pure impatience or passive resistance creeps into our communication and within a few weeks ...boom!
The number one cause for errors in the workplace, that we hear about at Staff Training is a lack of communication!
This workshop is ideal for the entire company, from CEO (if operational) to the housekeeping staff, to attend and the increase in productivity and motivation as a result of the improved communication is both instantaneous and amazing.
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 119454 | 2 | 5 | Maintain and adapt oral/signed communication |
| 119459 | 4 | 5 | Write/present/sign for a wide range of contexts |
| 119462 | 4 | 5 | Engage in sustained oral/signed communication and evaluate spoken/signed texts |
| 119465 | 3 | 5 | Write/present/sign texts for a range of communicative contexts |
| 119472 | 3 | 5 | Accommodate audience and context needs in oral/signed communication |
| 12433 | 5 | 8 | Use communication techniques effectively |
| 119635 | 1 | 6 | Engage in a range of speaking/signing and listening interactions for a variety of purposes (historical) |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Communication Excellence to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.