Communication Excellence
What is this course about?
To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Communication breakdown is responsible for the majority of errors in the business environment, enabling and promoting better communication allows for less conflict and improved productivity. Every organisation should do this training.
Key content covered
Your Vision
Exploring the theory and practical application of holistic vision, how do the decisions we make and the discussions we have impact on others
Understanding People
Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge
Determining Your Personal Vision
Why the client is important, what he expects and what it means to you
De Bono 6 Hat Thinking
In depth analysis of problem solving using universally recognised methodology
Building Confidence
Understanding what this means to you
Assertive Behaviour
A follow-on from Building Confidence - exploring boundaries, communicating them assertively and not aggressively
Body Language and Social Awareness
Awareness of unspoken communication including listening and tone of voice
Communication Techniques
Detailed theory and practical exercises on all forms of communication both telephonically and face to face. How to use professional speech and improve your business English
Criticism - Giving and Receiving
How to overcome the discomfort and gain the benefit
You benefit from our experience
"Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send." ~ Joseph Badaracco
Effective communications in a company saves both time and money. Companies where the individuals operate in silos are prone to making errors and re-inventing the wheel.
Different personality types have different styles of preferred communication and because of this, personality clashes occur, or pure impatience or passive resistance creeps into our communication and within a few weeks ...boom!
The number one cause for errors in the workplace, that we hear about at Staff Training is a lack of communication!
This workshop is ideal for the entire company, from CEO (if operational) to the housekeeping staff, to attend and the increase in productivity and motivation as a result of the improved communication is both instantaneous and amazing.
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 119454 | 2 | 5 | Maintain and adapt oral/signed communication |
| 119459 | 4 | 5 | Write/present/sign for a wide range of contexts |
| 119462 | 4 | 5 | Engage in sustained oral/signed communication and evaluate spoken/signed texts |
| 119465 | 3 | 5 | Write/present/sign texts for a range of communicative contexts |
| 119472 | 3 | 5 | Accommodate audience and context needs in oral/signed communication |
| 12433 | 5 | 8 | Use communication techniques effectively |
| 119635 | 1 | 6 | Engage in a range of speaking/signing and listening interactions for a variety of purposes (Historical) |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
Wow! This course is so valuable and will definitely help us be more effective in the workplace. We are so pleased. ~ Janice
Run Communication Excellence for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Communication Excellence to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.
People who attended this workshop also enhanced their skills with:
Developing your Management Potential II