To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Communication breakdown is responsible for the majority of errors in the business environment, enabling and promoting better communication allows for less conflict and improved productivity. Every organisation should do this training.
Exploring the theory and practical application of holistic vision, how do the decisions we make and the discussions we have impact on others
Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge
Determining Your Personal Vision
Why the client is important, what he expects and what it means to you
De Bono 6 Hat Thinking
In depth analysis of problem solving using universally recognised methodology
Understanding what this means to you
A follow-on from Building Confidence - exploring boundaries, communicating them assertively and not aggressively
Body Language and Social Awareness
Awareness of unspoken communication including listening and tone of voice
Detailed theory and practical exercises on all forms of communication both telephonically and face to face. How to use professional speech and improve your business English
Criticism - Giving and Receiving
How to overcome the discomfort and gain the benefit
Unit Standard Title
Accommodate audience and context needs in oral communication
"Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send." ~ Joseph Badaracco
Effective communications in a company saves both time and money. Companies where the individuals operate in silos are prone to making errors and re-inventing the wheel.
Different personality types have different styles of preferred communication and because of this, personality clashes occur, or pure impatience or passive resistance creeps into our communication and within a few weeks ...boom!
The number one cause for errors in the workplace, that we hear about at Staff Training is a lack of communication!
This workshop is ideal for the entire company, from CEO (if operational) to the housekeeping staff, to attend and the increase in productivity and motivation as a result of the improved communication is both instantaneous and amazing.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.