Communication Excellence


To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Communication breakdown is responsible for the majority of errors in the business environment, enabling and promoting better communication allows for less conflict and improved productivity. Every organisation should do this training.


Your Vision

Exploring the theory and practical application of holistic vision, how do the decisions we make and the discussions we have impact on others

Understanding People

Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge

Determining Your Personal Vision

Why the client is important, what he expects and what it means to you

De Bono 6 Hat Thinking

In depth analysis of problem solving using universally recognised methodology

Building Confidence

Understanding what this means to you

Assertive Behaviour

A follow-on from Building Confidence - exploring boundaries, communicating them assertively and not aggressively

Body Language and Social Awareness

Awareness of unspoken communication including listening and tone of voice

Communication Techniques

Detailed theory and practical exercises on all forms of communication both telephonically and face to face. How to use professional speech and improve your business English

Criticism - Giving and Receiving

How to overcome the discomfort and gain the benefit

US IDUnit Standard TitleNQF LevelCredits
8968 Accommodate audience and context needs in oral communication 35


"Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send." ~ Joseph Badaracco

Effective communications in a company saves both time and money. Companies where the individuals operate in silos are prone to making errors and re-inventing the wheel.

Different personality types have different styles of preferred communication and because of this, personality clashes occur, or pure impatience or passive resistance creeps into our communication and within a few weeks ...boom!

The number one cause for errors in the workplace, that we hear about at Staff Training is a lack of communication!

This workshop is ideal for the entire company, from CEO (if operational) to the housekeeping staff, to attend and the increase in productivity and motivation as a result of the improved communication is both instantaneous and amazing.

US ID NQF Level Credits Description
1194542 5 Maintain and adapt oral/signed communication
1194594 5 Write/present/sign for a wide range of contexts
1194624 5 Engage in sustained oral/signed communication and evaluate spoken/signed texts
1194653 5 Write/present/sign texts for a range of communicative contexts
1194723 5 Accommodate audience and context needs in oral/signed communication
124335 8 Use communication techniques effectively
1196351 6 Engage in a range of speaking/signing and listening interactions for a variety of purposes (Historical)

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Cape Town: 2024-08-23
Johannesburg: 2024-08-23
Durban: 2024-08-23
Port Elizabeth: 2024-08-23
Polokwane: 2024-08-23
Bethlehem: 2024-08-23
Pretoria: 2024-08-23
Virtual Seminar: 2024-08-23
Book Inhouse: Enquire Now

Wow! This course is so valuable and will definitely help us be more effective in the workplace. We are so pleased. ~ Janice

Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 1 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R2750.00 p/p R3000.00 p/p R2750.00 p/p R3000.00 p/p R2750.00 p/p R2800.00 p/p R3000.00 p/p R2500.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.