Business Etiquette and Diversity

What is this course about?

To understand the challenges and harness the strengths of doing business in a multi- cultural society. This course explores latent prejudices and encourages the delegates to move into a solutions based mode through discussion and sharing of real life situations. The modules covered assist the delegate in identifying appropriate behaviour in the workplace, what is likely to lead to conflict and how to address it professionally.

What is the key content covered?

Etiquette, Manners and Diversity

What are they?
Definitions and understanding, past and present
What is our goal with diversity training?

Personality

Where culture, etiquette , generation gaps, gender and religious differences and personal preferences overlap
What can I do to integrate better with other personality types

What is Diversity?

What is diversity?
What drives diversity?
Exploring racism, gender bias, religious bias and ageism
How diversity affects us negatively
How to leverage off and celebrate diversity
Diversity and conflict
How can we improve our understanding of each other?

Stress, Etiquette, Diversity and Emotional Intelligence

Understanding the role stress plays in our communication and EQ choices
What can you do to improve your communication?

Being mindful of your brand and company values

Aligning of professional behaviour to the company brand and values
Sharing the workspace
One Team, One Goal
How can I behave more professionally?


US ID NQF Level Credits Description
2520435 6 Manage a diverse work force to add value

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available

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Client Testimonials

' Kept the pace alive and dealt with relevant issues in an open and engaging manner. ~ Lucinda'
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Developing your Management Potential I
What is the duration of the course? : 1 days
All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town Johannesburg Polokwane Durban Port Elizabeth Pretoria Virtual
R3000.00 p/p R3250.00 p/p R3000.00 p/p R3250.00 p/p R3000.00 p/p R3250.00 p/p R2700.00 p/p
  • Prices quoted include VAT @ 15%
  • All course material, lunch and refreshments are provided for open hosted workshops.
  • The content of inhouse workshops can be customised to your company requirements
  • Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!