Business Etiquette and Diversity
To understand the challenges and harness the strengths of doing business in a multi- cultural society.
About the course
This course explores latent prejudices and encourages the delegates to move into a solutions based mode through discussion and sharing of real life situations. The modules covered assist the delegate in identifying appropriate behaviour in the workplace, what is likely to lead to conflict and how to address it professionally.
What it covers
Etiquette, Manners and Diversity
What are they?
Definitions and understanding, past and present
What is our goal with diversity training?
Personality
Where culture, etiquette , generation gaps, gender and religious differences and personal preferences overlap
What can I do to integrate better with other personality types
What is Diversity?
What is diversity?
What drives diversity?
Exploring racism, gender bias, religious bias and ageism
How diversity affects us negatively
How to leverage off and celebrate diversity
Diversity and conflict
How can we improve our understanding of each other?
Stress, Etiquette, Diversity and Emotional Intelligence
Understanding the role stress plays in our communication and EQ choices
What can you do to improve your communication?
Being mindful of your brand and company values
Aligning of professional behaviour to the company brand and values
Sharing the workspace
One Team, One Goal
How can I behave more professionally?
“Very clear and to the point - made me think! ~ Renata”
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 252043 | 5 | 6 | Manage a diverse work force to add value |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Business Etiquette and Diversity to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.