To understand the challenges and harness the strengths of doing business in a multi- cultural society. This course explores latent prejudices and encourages the delegates to move into a solutions based mode through discussion and sharing of real life situations.
The modules covered assist the delegate in identifying appropriate behaviour in the workplace, what is likely to lead to conflict and how to address it professionally.
Etiquette, Manners and Diversity
What are they? Definitions and understanding, past and present What is our goal with diversity training?
Where culture, etiquette , generation gaps, gender and religious differences and personal preferences overlap What can I do to integrate better with other personality types
What is Diversity?
What is diversity? What drives diversity? Exploring racism, gender bias, religious bias and ageism How diversity affects us negatively How to leverage off and celebrate diversity Diversity and conflict How can we improve our understanding of each other?
Stress, Etiquette, Diversity and Emotional Intelligence
Understanding the role stress plays in our communication and EQ choices What can you do to improve your communication?
Being mindful of your brand and company values
Aligning of professional behaviour to the company brand and values Sharing the workspace One Team, One Goal How can I behave more professionally?
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.