You're at a business function representing your company. You've been told in no uncertain terms that if you mess it up it's your neck on the line. There'll be customers, bosses and other company representatives there. Your job is to leave a good impression.
1. The proper place to wear a nametag is on your:
A. Right lapel area
B. Left lapel area
C. It is not proper to wear a nametag
2. You are introducing two people in business; one person is a manager and the other is a vice president - who is introduced to whom?
A. The manager to the vice president
B. The vice president to the manager
C. Either way, it does not matter in business
3. Two people in business are being introduced. Technically, who should extend his/her hand first?
A. The person of lesser authority
B. The person of greater authority
C. It depends on the people
4. The host at a business dinner makes a toast to you, do you:
A. Raise your glass and drink with everyone else
B. Not touch your glass while everyone else drinks
C. Return the toast
D. Both B and C
5. While dining at a restaurant, you leave the table to use the restroom. What do you do with your napkin?
A. Fold the napkin and place it on the table to the left of the plate
B. Place the napkin on the seat of the chair
C. Take the napkin with you
6. When handing out your business card, it is acceptable to:
A. Give it during a meal
B. Pass it out to many people at one time
C. Give out your card without someone asking for it first
D. None of the above
Answers: 1-A, 2-A, 3-B, 4-D*, 5-B, 6-D
*When a toast is made to you, do not drink to yourself. However, after everyone has drunk, you then raise your glass and return the toast to the host, at which time you can drink
Staff Training is presenting its Business Etiquette Training workshop in Johannesburg on the 23rd and 24th of August, follow the link to find out more or call (021) 839 3021.