Business Etiquette and Professionalism


To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. In our diverse working environment with numerous cultures represented, it is necessary for all South Africans to attend this course at least once in their business careers.


Etiquette and manners - What are they?

An in depth understanding of these and their importance


An attitude - analysing personality traits and how they affect our success

Daily Etiquette, Procedures and Protocol

Office etiquette, courteous colleagues, procedures, protocol and communication

Professionalism in the workplace

Understanding professionalism, accountability and work ethic

Time and Personal Space

Understanding our diversity and how it affects our perceptions

The Etiquette of Communication

Effective communication skills

Electronic Communication

How to use this medium effectively

Telephone Etiquette

Handling the call successfully


"Etiquette is the noises you don't make while you are drinking soup." ~ Unknown

A workshop for those who wish to understand and explore the concept of international business etiquette.

In a country such as ours where there are so many different cultures, we are bound to find disagreeable behaviour in others.

In this workshop we address these issues along with the "new" set of behaviours that will be brought to the country as our BRICS alliances become stronger. A definite must have!

US ID NQF Level Credits Description
1149592 4 Behave in a professional manner in a business environment
2431931 4 Practice good health and grooming habits
2428154 5 Apply the organisations code of conduct in a work environment

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Book on an upcoming workshop
Book for next workshop
Cape Town: 2024-03-12
Johannesburg: 2024-03-12
Durban: 2024-03-12
Port Elizabeth: 2024-03-12
Polokwane: 2024-03-12
Bethlehem: 2024-03-12
Pretoria: 2024-03-12
Virtual Seminar: 2024-03-12
Book Inhouse: Enquire Now

Kept the pace alive and dealt with relevant issues in an open and engaging manner. ~ Lucinda

Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 1 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R2750.00 p/p R2300.00 p/p R2750.00 p/p R2300.00 p/p R2750.00 p/p R2800.00 p/p R2300.00 p/p R2500.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.