Positive speech, therefore, is a great asset to any businessperson, whether they are in a sales position, a supervisory one or even in management.
Learning how to use positive speech can have a great impact on your effectiveness at work and also on the way people view you, but what kind of phrases or words can be considered as "positive"?
Staff Training has compiled a list of some of these words to better help you identify and start using them:
Positive words include:
Certainly
Definitely
Absolutely
Phrases include:
What I CAN do for you…
What I will do for you right away…
I can assure you that…
We have a variety of…
You will surely be able to enjoy…
Remember that when making promises like these to clients and staff you have to be able to deliver, because if you don't your credibility will go straight out the window.
Are there any other positive words or phrases you can think of and add to this list? Let us know in the comments.