Business Writing Skills


To supply the delegates with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Business communication is constantly evolving and business writing has become an essential skill to develop for employees across the board, your teams' professionalism depends on it.


The Six C's of Business Letter Writing

Compiling correspondence that conveys your message to the recipient in a professional manner. The theory with practical exercises

Letter Formats

Universally accepted methods of formatting

Keeping to the Point

Detailed exercises covering the compilation of letter writing

For Longer Letters

Practical methods to ensure the information in your document is navigable

Getting the Right Tone

Your correspondence must be pitched correctly

Personality Types

Understanding the differing requirements of your readership

Writing in Plain English

How to write in a correct, clear and accessible manner

Common Errors

What these are and how to avoid them

Avoid a Confusing Close

How to wrap up your correspondence in a clear, concise manner

E-mail Specifics

Practical, relevant issues around emailing


"Your success in life isn't based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business." ~ Mark Sanborn

In today's world if you do not grab your audience's attention within the first few moments, you have absolutely no chance of getting it at all!

And with most business communication taking place on electronic media, business writing is evolving quite rapidly.

Add to this the fact that most South Africans are doing business in their second or third language and you simply cannot afford not to pay attention to the written communication leaving your organisation!

From using the correct tone to how to structure your writing for maximum action, we will keep you busy and challenged for a full day of business writing etiquette!

US ID NQF Level Credits Description
1194632 5 Access and use information from texts
1194562 5 Write/present for a defined context
1196361 6 Write/Sign for a variety of different purposes
1194573 5 Interpret and use information from texts
1194694 5 Read/view, analyse and respond to a variety of texts
1196401 6 Read/view and respond to a range of text types
121534 5 Use the writing process to compose texts required in the business environment
1194594 5 Write/present/sign for a wide range of contexts
1194653 5 Write/present/sign texts for a range of communicative contexts

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Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 1 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R2750.00 p/p R3000.00 p/p R2750.00 p/p R3000.00 p/p R2750.00 p/p R2800.00 p/p R3000.00 p/p R2500.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.