Business Writing Skills

What is this course about?

To supply the delegates with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Business communication is constantly evolving and business writing has become an essential skill to develop for employees across the board, your teams' professionalism depends on it.

What is the key content covered?

The Six C's of Business Letter Writing

Compiling correspondence that conveys your message to the recipient in a professional manner. The theory with practical exercises

Letter Formats

Universally accepted methods of formatting

Keeping to the Point

Detailed exercises covering the compilation of letter writing

For Longer Letters

Practical methods to ensure the information in your document is navigable

Getting the Right Tone

Your correspondence must be pitched correctly

Personality Types

Understanding the differing requirements of your readership

Writing in Plain English

How to write in a correct, clear and accessible manner

Common Errors

What these are and how to avoid them

Avoid a Confusing Close

How to wrap up your correspondence in a clear, concise manner

E-mail Specifics

Practical, relevant issues around emailing

You benefit from our experience!

"Your success in life isn't based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business." ~ Mark Sanborn

In today's world if you do not grab your audience's attention within the first few moments, you have absolutely no chance of getting it at all!

And with most business communication taking place on electronic media, business writing is evolving quite rapidly.

Add to this the fact that most South Africans are doing business in their second or third language and you simply cannot afford not to pay attention to the written communication leaving your organisation!

From using the correct tone to how to structure your writing for maximum action, we will keep you busy and challenged for a full day of business writing etiquette!

US ID	NQF Level	Credits	Description
119463	2	5	Access and use information from texts
119456	2	5	Write/present for a defined context
119636	1	6	Write/Sign for a variety of different purposes (Historical)
119457	3	5	Interpret and use information from texts
119469	4	5	Read/view, analyse and respond to a variety of texts
119640	1	6	Read/view and respond to a range of text types (Historical)
12153	4	5	Use the writing process to compose texts required in the business environment
119459	4	5	Write/present/sign for a wide range of contexts
119465	3	5	Write/present/sign texts for a range of communicative contexts

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

Book for next workshop

Cape Town: 2026-01-30

Johannesburg: 2026-01-30

Durban: 2026-01-30

Port Elizabeth: 2026-01-30

Polokwane: 2026-01-30

Pretoria: 2026-01-30

Virtual Seminar: 2026-01-30

Book Inhouse: Enquire Now

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Contact Us

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Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

Virtual Calendar

Download PDF Course Outline

Why do this training?

Client Testimonials

' One can practically apply the theory - it made sense. ~ Phumeza'

People who attended this workshop also enhanced their skills with:

Business Etiquette and Diversity