Power Session: 10 Steps to Professional E-mails

This course will benefit all staff who compile business letters and emails, including admin staff, PAs, Office Clerks, Receptionists and Secretaries.

2 Hour Session.

E-mails then and now
A brief introduction to the history of emails and the changing expectations of the reader.

Formatting
Universally accepted methods of formatting
Signatures

To the Point
Open, Body and Close
Edit and Soften

Attachments
How to mark and order
Confidentiality

Editing and Proofreading
Tips when editing a final draft

Getting the Right Tone to your Correspondence
Your correspondence must be pitched correctly
Different approaches to use

Writing in Plain English
How to write in a correct, clear and accessible manner

Common Errors
What these are and how to avoid them

Getting Organised
Using Folders and Reminders

The learners will be able to deliver and maintain professionalism in their e-mail communication.