Power Session: 10 Steps to Professional E-mails
Emails have changed more in the last decade than most other business habits, and most inboxes haven't kept up.
About the course
This 2-hour Staff Training Power Session, ideal for admin staff, PAs, office clerks, receptionists and secretaries who compile business correspondence daily, covers structuring an email into open-body-close, correctly ordering and naming attachments, writing in plain English, and editing for the right tone. The result: staff who send fewer, clearer, more professional emails.
What it covers
2 Hour Session.
E-mails then and now
A brief introduction to the history of emails and the changing expectations of the reader.
Formatting
Universally accepted methods of formatting
Signatures
To the Point
Open, Body and Close
Edit and Soften
Attachments
How to mark and order
Confidentiality
Editing and Proofreading
Tips when editing a final draft
Getting the Right Tone to your Correspondence
Your correspondence must be pitched correctly
Different approaches to use
Writing in Plain English
How to write in a correct, clear and accessible manner
Common Errors
What these are and how to avoid them
Getting Organised
Using Folders and Reminders
How we run it
The learners will be able to deliver and maintain professionalism in their e-mail communication.
Run it for your team
We can adapt Power Session: 10 Steps to Professional E-mails to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.