Power Session: 10 Steps to Professional E-mails

What is this course about?

This course will benefit all staff who compile business letters and emails, including admin staff, PAs, Office Clerks, Receptionists and Secretaries.

What is the key content covered?

2 Hour Session.


E-mails then and now
A brief introduction to the history of emails and the changing expectations of the reader.

Formatting
Universally accepted methods of formatting
Signatures

To the Point
Open, Body and Close
Edit and Soften

Attachments
How to mark and order
Confidentiality

Editing and Proofreading
Tips when editing a final draft

Getting the Right Tone to your Correspondence
Your correspondence must be pitched correctly
Different approaches to use

Writing in Plain English
How to write in a correct, clear and accessible manner

Common Errors
What these are and how to avoid them

Getting Organised
Using Folders and Reminders

You benefit from our experience!

The learners will be able to deliver and maintain professionalism in their e-mail communication.


US ID NQF Level Credits Description

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available

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What is the duration of the course? : 0.2 days
All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town Johannesburg Polokwane Durban Port Elizabeth Pretoria Virtual
R2450.00 p/p R2500.00 p/p R2450.00 p/p R2500.00 p/p R2450.00 p/p R2500.00 p/p R2150.00 p/p
  • Prices quoted include VAT @ 15%
  • All course material, lunch and refreshments are provided for open hosted workshops.
  • The content of inhouse workshops can be customised to your company requirements
  • Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!