Power Session: 10 Steps to Professional E-mails


This course will benefit all staff who compile business letters and emails, including admin staff, PAs, Office Clerks, Receptionists and Secretaries.


2 Hour Session.

E-mails then and now
A brief introduction to the history of emails and the changing expectations of the reader.

Universally accepted methods of formatting

To the Point
Open, Body and Close
Edit and Soften

How to mark and order

Editing and Proofreading
Tips when editing a final draft

Getting the Right Tone to your Correspondence
Your correspondence must be pitched correctly
Different approaches to use

Writing in Plain English
How to write in a correct, clear and accessible manner

Common Errors
What these are and how to avoid them

Getting Organised
Using Folders and Reminders


The learners will be able to deliver and maintain professionalism in their e-mail communication.

US ID NQF Level Credits Description

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Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 0.2 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.