Power Session: 10 Steps to Professional E-mails

This course will benefit all staff who compile business letters and emails, including admin staff, PAs, Office Clerks, Receptionists and Secretaries.

2 Hour Session.

E-mails then and now
A brief introduction to the history of emails and the changing expectations of the reader.

Formatting
Universally accepted methods of formatting
Signatures

To the Point
Open, Body and Close
Edit and Soften

Attachments
How to mark and order
Confidentiality

Editing and Proofreading
Tips when editing a final draft

Getting the Right Tone to your Correspondence
Your correspondence must be pitched correctly
Different approaches to use

Writing in Plain English
How to write in a correct, clear and accessible manner

Common Errors
What these are and how to avoid them

Getting Organised
Using Folders and Reminders

The learners will be able to deliver and maintain professionalism in their e-mail communication.

Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Power Session: 10 Steps to Professional E-mails to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.

In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.