How to Manage Sexual Harassment Complaints

Sexual harassment lawsuits are expensive, and organisations that train regularly are far less likely to end up defending one at the CCMA or Labour Court. This half-day Staff Training workshop, ideal for HR practitioners, managers and supervisors who may need to receive a complaint, gives a clear procedural approach to managing one — from gathering evidence and confidentiality to timeframes and handling false complaints — alongside the legal definitions and causes involved. The result: management equipped to handle a complaint fairly and defensibly, from day one.

The Definition and Description of Harassment

What does the law say?
What are international best practises when dealing with sexual harassment?
What does the company policy state?

What construes a complaint?

The procedural approach to a complaint
Requesting the information from the complainant
Confidentiality
Writing up the report
Who should be in the room?
Gathering evidence
Including witnesses
Identifying the way forward
The personal approach required
The time frames
The right to information

False complaints

The ramifications
Conveying this information to a complainant

Awareness, Training and putting resources in place for potential complainants

What can be done if you are in the position of being harassed?
Making resources available to all
Continual education regarding positive behaviour

Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt How to Manage Sexual Harassment Complaints to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.

In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.