Assertiveness

What is this course about?

This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively. From reception to management, if you have an unassertive team member it is likely that either their productivity or their motivation will suffer because of it.

What is the key content covered?

The Definition of Assertiveness

Understanding what assertiveness is and what it is not

Assertiveness vs. Unassertiveness and Aggression

Identifying behaviours and body language of the above communication styles

How Unassertive Behaviour Manifests

Recognising the situations where we tend to be unassertive and how these translate to daily behaviours and habits

The Consequences of Not Being Assertive

How being unassertive impacts on career, lives, jobs and those around us

How Assertive Behaviour Manifests

The positive results of assertive behaviour

Changing Others By Changing Yourself

Recognising your power and sphere of influence

Recognising the Choice of Victim or Victor

Finding the positive and the CAN do in the situation

Understanding People

Recognising the different personality types and their communication styles

Body Language

Reading it, understanding it, using it

Techniques for Building Assertiveness

4 basic techniques, Physical, Saying No in Different Ways, Broken Record, DESC, Fogging

Criticism

How to give and how to receive

Working Towards Good Confidence

Recognising that being more assertive needs continual work and mindfulness

You benefit from our experience!

"Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." ~ Winston Churchill

There is no need to change your personality to become more assertive, all you need to do is to ensure that your personality shines through.

Being assertive means that you make yourself heard and that you communicate well. Aggression is the opposite of assertiveness as much as being unassertive is.

At our assertiveness courses, we delve into the reasons for unassertive and aggressive behaviour, understanding ourselves and finally our chosen communication patterns.

This is a life-giving workshop, we recommend it for every person whether in management or not.

If you battle to say no, go over to silent withdrawal or active aggression, this is for you.

US ID

NQF Level

Credits

Description

Book for next workshop

Cape Town: 2025-06-30

Johannesburg: 2025-06-30

Durban: 2025-06-30

Port Elizabeth: 2025-06-30

Polokwane: 2025-06-30

Pretoria: 2025-06-30

Virtual Seminar: 2025-06-30

Book Inhouse: Enquire Now

Request an Instant Quote

Contact Us

Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

Virtual Calendar

Download PDF Course Outline

Why do this training?

Client Testimonials

'The one-day course was interesting and well-presented, I have referenced it many times since attending the course. ~ Kabous, Primedia'

People who attended this workshop also enhanced their skills with:

Developing your Management Potential I