Goods Receiving and Dispatch


Forming part of our retail workshop bouquet, this practical course is aimed at delegates in both the retail and wholesale environment. The content includes receiving of stock , implementation of security procedures to prevent shrinkage and losses and enhancing the efficiency of the supply chain by recording required information appropriately. It is ideal for wholesale, retail and warehouse staff.


The Background

An holistic understanding of the entire process of goods receiving and dispatch, why it is important to have a methodical approach

Where it all Starts

The initial link in the chain

Flow Diagrams

The process illustrated and made relevant to the organisation

Goods Receiving Procedure

Theory and practicals are completed to embed the learning

Unpacking of Stock

Theory and practicals are completed to embed the learning

Processing of New Merchandise

Theory and practical, both manual and computerised systems are discussed

Procedures for the dispatching of stock

Theory and practical, both manual and computerised systems are discussed

Stock Loss in the Receiving/Dispatch Area

Managing this issue effectively


"Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships." ~ Ross Perot

The goods receiving and dispatch department play a profound role in the smooth running of an organisation.

Often times the individuals who work in these departments have only ever had training from their predecessors and whilst on the job training is essential and incredibly valuable, the finer nuances, new procedures and systems that ensure good client service, together with maximum profitability are sometimes better learned in a more formal environment.

Add to this the insight an individual may get from other course delegates and the benefit of a goods receiving and dispatch course are sufficiently highlighted. We highly recommend this workshop for all individuals in this department enabling you to ensure that your workforce are at all times fully tuned to both the client and the organisational needs at the same time.

US ID NQF Level Credits Description

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Why you should do this training

Course Outline

The duration of this seminar is 1 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R2750.00 p/p R3000.00 p/p R2750.00 p/p R3000.00 p/p R2750.00 p/p R2800.00 p/p R3000.00 p/p R2500.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.