Goods Receiving and Dispatch

Most goods receiving staff learn everything on the job from their predecessor — which means every bad habit gets passed down too. This 1-day workshop for wholesale, retail and warehouse staff covers flow diagrams for the full process, correct goods receiving and dispatch procedures, and how to manage stock loss specifically in the receiving area. The result: a formally trained, consistent process instead of one built entirely on inherited habits.

The Background

An holistic understanding of the entire process of goods receiving and dispatch, why it is important to have a methodical approach

Where it all Starts

The initial link in the chain

Flow Diagrams

The process illustrated and made relevant to the organisation

Goods Receiving Procedure

Theory and practicals are completed to embed the learning

Unpacking of Stock

Theory and practicals are completed to embed the learning

Processing of New Merchandise

Theory and practical, both manual and computerised systems are discussed

Procedures for the dispatching of stock

Theory and practical, both manual and computerised systems are discussed

Stock Loss in the Receiving/Dispatch Area

Managing this issue effectively

"Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships." ~ Ross Perot

The goods receiving and dispatch department play a profound role in the smooth running of an organisation.

Often times the individuals who work in these departments have only ever had training from their predecessors and whilst on the job training is essential and incredibly valuable, the finer nuances, new procedures and systems that ensure good client service, together with maximum profitability are sometimes better learned in a more formal environment.

Add to this the insight an individual may get from other course delegates and the benefit of a goods receiving and dispatch course are sufficiently highlighted. We highly recommend this workshop for all individuals in this department enabling you to ensure that your workforce are at all times fully tuned to both the client and the organisational needs at the same time.

Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Goods Receiving and Dispatch to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.

In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.