252031 Apply the Principles and Concepts of Emotional Intelligence to the Management of Self and Others

This Unit Standard is intended for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
- Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
- Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
- Analysing the impact of emotional intelligence on life and work interactions.
- Evaluating own level of emotional intelligence in order to determine development areas.

NQF Level 5 - 4 Credits

This unit standard replaces:
This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

Learning assumed to be in place and recognition of prior learning
It is assumed that learners are competent in:
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
- Computer Literacy at NQF Level 4.

Unit standard range
- The learner is required to apply the learning in respect of this/her own area of responsibility.
- Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
- Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.

Specific Outcome 2
Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.

Specific Outcome 3
Analyse the impact of emotional intelligence on life and work interactions.

Specific Outcome 4
Evaluate own level of emotional intelligence in order to determine development areas.

Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt 252031 Apply the Principles and Concepts of Emotional Intelligence to the Management of Self and Others to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.

In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.