252027 Devise and Apply Strategies to Establish and Maintain Workplace Relationships

What is this course about?

This Unit Standard is intended for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
- Liaising and networking with internal and external stakeholders.
- Devising and applying a strategy to establish constructive relationships with team members in a unit.
- Devising and applying a strategy to establish constructive relationships with managers.
- Identifying and minimising personal conflict in the workplace.

What is the key content covered?

NQF Level 5 - 6 Credits

This unit standard replaces:
15238 Devise and apply strategies to establish and maintain relationships

Learning assumed to be in place and recognition of prior learning
It is assumed that learners are competent in:
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
- Computer Literacy at NQF Level 4.

Unit standard range
- The learner is required to apply the learning in respect of his/her own area of responsibility.
- Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
- Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
- A colleague could be a team member or someone working in another unit of the entity.
- Internal and external stakeholders could include colleagues, team members, management, customers, suppliers, associations and professional bodies.

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Liaise and network with internal and external stakeholders.

Specific Outcome 2
Devise and apply a strategy to establish constructive relationships with manager(s).

Specific Outcome 3
Identify and minimise personal conflict in a unit.

Specific Outcome 4
Devise and apply a strategy to establish constructive relationships with team members in a unit.

US ID

NQF Level

Credits

Description

This workshop is accredited by Services SETA

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