252027 Devise and Apply Strategies to Establish and Maintain Workplace Relationships

This Unit Standard is intended for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
- Liaising and networking with internal and external stakeholders.
- Devising and applying a strategy to establish constructive relationships with team members in a unit.
- Devising and applying a strategy to establish constructive relationships with managers.
- Identifying and minimising personal conflict in the workplace.

NQF Level 5 - 6 Credits

This unit standard replaces:
15238 Devise and apply strategies to establish and maintain relationships

Learning assumed to be in place and recognition of prior learning
It is assumed that learners are competent in:
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
- Computer Literacy at NQF Level 4.

Unit standard range
- The learner is required to apply the learning in respect of his/her own area of responsibility.
- Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
- Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
- A colleague could be a team member or someone working in another unit of the entity.
- Internal and external stakeholders could include colleagues, team members, management, customers, suppliers, associations and professional bodies.

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Liaise and network with internal and external stakeholders.

Specific Outcome 2
Devise and apply a strategy to establish constructive relationships with manager(s).

Specific Outcome 3
Identify and minimise personal conflict in a unit.

Specific Outcome 4
Devise and apply a strategy to establish constructive relationships with team members in a unit.