During my varsity days, I was a volunteer for a community youth movement. In this youth movement, I took up a few positions. Many people thought I was crazy for giving so much time towards this organisation – university was so demanding already. Looking back, maybe I was a little crazy but I really gained so much experience and skills that I am able to use in the workplace today.
In my final year in the youth movement, I was co-chairwoman for the Cape Town branch with my best friend. Previously, the job belonged to one person
but we decided to do it together as we were both in demanding years at university.
Dividing one role between two people was a major challenge. We had to learn to communicate with one another as well with others so that we could tick off our duties. It was vital to communicate with one another. By being on the same page, we were able to avoid undermining each other. Being able to openly communicate with each other
allowed us to run the Cape Town branch together but also strengthened our friendship.
In the workplace, if there is a lack of communication then often, it is difficult for tasks to be completed – this turns to frustration and may lead to conflict. In an organisation, there are just some tasks that we cannot do alone and we have to get a colleague to work with us
in order to complete the task. For example, I organise the printing for our training workshops. This requires me to inform the trainers as to how much printing they need to pick up, where to pick it up and when it is ready. Without both mine and the trainers’ involvement, our delegates would have no training manuals for their courses.
Being able to communicate effectively has many benefits that help one to successfully do their job:
• Helps to build a foundation of teamwork
as everyone is working together to achieve a goal. As everyone is on the same team with the same goals, it creates a harmony between departments and eliminates feelings of competition.
• Helps develop strong relationships that foster loyalty and trust.
Good communication skills build trust between fellow colleagues and their superiors. A manager who communicates with his subordinates in an open manner can create a positive relationship that can help contribute to the success of the company.
• Good communication skills enable the creation of clear expectations.
This means that employees know how the completion of their work will affect the company and they have the knowledge as to what they need to achieve in order to receive positive feedback.
Staff Training’s Communication Excellence training
aims to provide delegates with the necessary knowledge and confidence
which enables them to conduct advanced business conversations and ensure high standards of communication within an organisation.
Staff Training is a soft skills training provider. Contact us at 0861 996 660.