Communication Excellence Email Print


To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Communication breakdown is responsible for the majority of errors in the business environment, enabling and promoting better communication allows for less conflict and improved productivity. Every organisation should do this training.

Course Content

Your Vision

Exploring the theory and practical application of holistic vision, how do the decisions we make and the discussions we have impact on others

Understanding People

Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge

Determining Your Personal Vision

Why the client is important, what he expects and what it means to you

De Bono 6 Hat Thinking

In depth analysis of problem solving using universally recognised methodology

Building Confidence

Understanding what this means to you

Assertive Behaviour

A follow-on from Building Confidence - exploring boundaries, communicating them assertively and not aggressively

Body Language and Social Awareness

Awareness of unspoken communication including listening and tone of voice

Communication Techniques

Detailed theory and practical exercises on all forms of communication both telephonically and face to face. How to use professional speech and improve your business English

Criticism - Giving and Receiving

How to overcome the discomfort and gain the benefit

More on this workshop

"Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send." ~ Joseph Badaracco

Effective communications in a company saves both time and money. Companies where the individuals operate in silos are prone to making errors and re-inventing the wheel.

Different personality types have different styles of preferred communication and because of this, personality clashes occur, or pure impatience or passive resistance creeps into our communication and within a few weeks ...boom!

The number one cause for errors in the workplace, that we hear about at Staff Training is a lack of communication!

This workshop is ideal for the entire company, from CEO (if operational) to the housekeeping staff, to attend and the increase in productivity and motivation as a result of the improved communication is both instantaneous and amazing.

The duration of this seminar is 1 day(s).

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Cape Town2018-09-05
Port Elizabeth2018-09-05
Book Inhouse

Great, practical course - would highly recommend it. ~ Lorraine

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Cape Town
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Delegates who attended this course also went on to do Developing your Management Potential II.
Delegates who attended this course previously did Assertiveness.

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Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30.
For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.